Holiday Inn Express and Suites Stevens Point by IHG

Still not Fixed The check in was excellent. It was fast and got in right away. The room was large, and the temperature controls worked well. Looks like it had been renovated recently, but there was a shortage of outlets. Example, had to go under the desk to plug in lap top. Had two cell phones took up the nightstand and other corner outlets. Had a Kindle that had to be charged in the bathroom. Room was quiet and dark out shades were nice. The bed however, as a side sleeper was bad. Really stiff and hard. Woke up with a backache. I know this is a novel idea, but management should sleep on these beds before they put them in the rooms. As noted by previous poster, the hot tub was not working, was told missing a part. Seems like EVERYONE is missing a part since Covid. It was not on the website as not being available which is one of the reasons that I chose this location on the hopes OF a hot tub. Breakfast, the pancake maker was out of batter. The juice machine was not working. They had this little self contained juices, that had about 4 oz in them as a replacement. The eggs were hot, sausage okay, but breakfast was a little of a let down. Had one of the "famous cinnamon rolls" Not all that great to be honest. Bought a soda from the commissary, and that was flat, and I do mean flat. Did not hiss when you opened it so flat. Was not charged for it. Got a different one and well same thing. The reason I would not recommend is that there were too many things broken, not working and the hard bed.

Wonderful staff, best breakfast, hot tub sucks. Our family has utilized this hotel for years as we have family in the area. The staff is usually amazing, the breakfast is seriously the best free hotel breakfast I’ve ever had (I travel cross country for work this place still beats all) and the place is clean. With that said, we stayed in 2021, 2022, and now 2023 and the jets in the hot tub have not worked. We are very understanding but after multiple stays with this experience I decided to address the issue, yet again before I left. I addressed it with a manager (he was discussing work schedules with a member of the kitchen staff) who told me he was part of HR and the front desk associate at the time. The HR rep apologized but other than that not much more and I have doubts it’ll be fixed prior to our next stay. If you expect me to pay full price for my room and all its amenities, you better make sure they work. Would love someone to actually acknowledge my complaint in an actual attempt to resolve it so that I keep my business here instead of taking it elsewhere.

No maintence on staff after 5pm. How do they respond to basic tenent needs?? Upon checkin we could not turn fan off in our room. Went to front desk and were told maintenance would be notified. Returned later and nothing had been done to remedy. Told front desk and were informed no maintenance were available and offered to move us to another room. We declined it was late. Unplugged AC to stop fan noise. It got down into low 50's that nite and we froze are ass off all nite. When checking out I notified front desk. Asked for my receipt and was told it would be emailed. It is now Sept 26 and 18 days later no receipt. Called front desk and was put on hold for 20 minutes. Hung up and redialed Jan answered and forgot I was on hold. What a joke. Wont stay here again terrible customer service.

Ok with some security concerns Over all the room was fine.....there was paper products on the floor by the bed upon our arrival. Bathroom was very clean. The problem I had was this was a connecting room and the door on our side was not locked. Then the door to the room via the hallway was not secure either in that there was light from the hallway that you could see under the door and on the side of the door (where the lock is). It didn't make for a secure feeling. You could hear the people in the other room like they were in our room. If I had been told it was a connecting room I would not have taken it.

Noisy and Smelly We were put in a room on the 3rd floor next to a traveling soccer team. The room itself was decent and was an average HI Express. There was a problem with the smell not just in our room but the whole third floor. The staff must have recognized there was a small problem as they (or someone) had place an air freshener stick in our room's air conditioning vent. The real problems began when the soccer team showed up from their match at around 8:30. The had the room next to us along with the rest of the hall all the way to the end of the building. It became party-time on our floor. I called the front desk to complain about the noise and was put on hold for a long time and ended up hanging up. I walked down to the front desk a little after 10 which was their advertised "quiet hours". The agent said they would walk up and see if they were loud. She either didn't walk up their to check or that was the one minute they were quiet in their 3 hours of partying. We couldn't get any sleep and called the front desk again at 10:45 and the front desk said they would address the problem. Things did settle down after 11. Breakfast was pretty darn good. There were pancakes, cinnamon rolls, and real bacon. Most HI Expresses don't have real bacon and it is the thin microwave bacon. The bacon was extremely salty and we took turns dipping it in a cup of hot water to try to remove the salt, but it was still better than most.