Hilton Garden Inn Chesapeake/Suffolk

Suffolk, Virginia United States of America

Hilton Garden Inn Chesapeake/Suffolk
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52toniac
1 year ago
10/10 for this hotel!!! The whole hotel was clean and smelled clean throughout. The carpet in our room was clean and didn't have that gross "film" a lot of other places have on their carpets. The room was wonderfully roomy (King Jr. Suite) and had 2 televisions, one in the living room and one in the bedroom. The microwave was a sight for sore eyes, considering we had just left a very upscale Mariott we had been in for a week that didn't have microwaves in the rooms. There were two nice patio areas outside for evening gatherings when it wasn't so hot out, and it is located in walking distance from a great pub called Decent People that had self serve taps and great food. It is also located within 1.5 miles of many restaurants, a Kroger, pharmacies, and many other common shops you find in upscale strip shopping centers. The location was safe, and the hotel was nicely nestled adjacent to a golf course community. Great location, great hotel!!

Amenities

Parking - Free
Internet - Wi-Fi - Free
Pool - Indoor
Restaurant

Property Location
Located in Suffolk, Hilton Garden Inn Chesapeake/Suffolk is within a 5-minute drive of Riverfront Golf Club and Bon Secours Health Center At Harbour View. This hotel is 11.8 mi (18.9 km) from Old Dominion University and 16 mi (25.8 km) from Naval Station Norfolk.

Rooms
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and complimentary weekday newspapers, and housekeeping is provided daily.

Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Satisfy your appetite for lunch or dinner at The Garden Grill and Bar, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Breakfast is available on weekdays from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
mzjackson11
|1 review
Did not enjoy my stay Need upgrading !! They were in the process of upgrading, I wish I did t choose this hotel instead marriott nearby. Ice machine was broken. The staff at the front desk was not the friendliest. Bartender was really nice and accommodating. Did not enjoy this stay. The rooms had old tvs with nothing to watch. The chairs in the room were old and not comfortable
timfE9650JT
|1 review
Don't care is the theme here. Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!
Keswick_Traveler1
|1 review
Worst Hotel Experience Ever! Upon 6PM arrival our first bathroom sink did not drain, the blackout shades went down only halfway, and the phone was dead so we could not call the front desk. They fixed the drain, but the shades and phone were beyond repair by maintenance. They assigned what they claimed was their last available room where we found that the toilet did not flush. We had to stay up until 11PM while maintenance fixed it with some difficulty, but the fix failed on first use in the morning. The staff said the hotel was going to be renovated soon and that there were problems. The staff were as nice and helpful as they could be under the circumstances. We felt bad for them having to deal with rooms that Hilton Garden Inn management knew, or were responsible to know, were unusable.
Lights99
|1 review
Good place, little far from Norfolk airport. Good place to stay however few drawbacks. I had some billing issue, but next day got it fixed. Not a friendly conversation when asking for the refund/ diamond breakfast credit. But otherwise ok if you are looking to stay in this area.
52toniac
|1 review
10/10 for this hotel!!! The whole hotel was clean and smelled clean throughout. The carpet in our room was clean and didn't have that gross "film" a lot of other places have on their carpets. The room was wonderfully roomy (King Jr. Suite) and had 2 televisions, one in the living room and one in the bedroom. The microwave was a sight for sore eyes, considering we had just left a very upscale Mariott we had been in for a week that didn't have microwaves in the rooms. There were two nice patio areas outside for evening gatherings when it wasn't so hot out, and it is located in walking distance from a great pub called Decent People that had self serve taps and great food. It is also located within 1.5 miles of many restaurants, a Kroger, pharmacies, and many other common shops you find in upscale strip shopping centers. The location was safe, and the hotel was nicely nestled adjacent to a golf course community. Great location, great hotel!!

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