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Residence Inn Phoenix NW/Surprise

Surprise, Arizona United States of America

Residence Inn Phoenix NW/Surprise
5

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Roberto C
3 years ago
Returned Stay We stayed here several months ago after our home was sold. We returned for a one night stay on July 4 and everything was as excellent as the last time. Skylar took care of our reservation and also our checking in--She is the best! While resting by the pool, we met up again with Blake, the young man who makes sure everything is kept clean and in order around the hotel. We were very touched when he recognized us and said "welcome back". The hotel is very clean and well kept. The breakfast was great thanks again to the breakfast staff. We really enjoy staying here and will continue to return.

Property Location
With a stay at Residence Inn Phoenix NW/Surprise in Surprise, you'll be within a 5-minute drive of Surprise Stadium and Destiny Springs Healthcare. This hotel is 9.2 mi (14.9 km) from Peoria Sports Complex and 13 mi (20.9 km) from Westgate Entertainment District.

Rooms
Make yourself at home in one of the 116 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless Internet access is complimentary, and Smart televisions with cable programming provide entertainment. Conveniences include phones, as well as desks and separate sitting areas.

Amenities
Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, a picnic area, and barbecue grills.

Dining
Grab a bite from the snack bar/deli serving guests of Residence Inn Phoenix NW/Surprise. Mingle with other guests at the complimentary reception, held on select days. A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Surprise? This hotel has facilities measuring 432 square feet (39 square meters), including a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Roberto C
|1 review
Returned Stay We stayed here several months ago after our home was sold. We returned for a one night stay on July 4 and everything was as excellent as the last time. Skylar took care of our reservation and also our checking in--She is the best! While resting by the pool, we met up again with Blake, the young man who makes sure everything is kept clean and in order around the hotel. We were very touched when he recognized us and said "welcome back". The hotel is very clean and well kept. The breakfast was great thanks again to the breakfast staff. We really enjoy staying here and will continue to return.
Roberto C
|1 review
Excellent Place! Stayed here 12 nights after selling our home. My wife and I truly enjoyed this place and we had our two small dogs with us. Special thanks to Skyler for helping us with our reservation, Deb for helping us check in, Maria for keeping our rooms clean, Blake for keeping the hotel nice, and the breakfast staff for preparing our wonderful breakfast every morning. We will definitely stay here again and highly recommend this excellent place.
valsalwen
|1 review
above and beyond In addition to a lovely stay at the residence inn last month, we were blown away with the warmth, professionalism, attention to customer service and efficiency of the Manager, Travis Cornell, and his team of food service workers, Vinta and Mercedes. Having gotten some bad info on when breakfast ended for the day, we expressed our disappointment to the front desk clerk. The manager, in the back office, had a highly attentive ear out and heard that there was an issue. He came out and, having heard our dilemma, reassured us immediately that we would be taken care of. And taken care of we were, altho breakfast had ended a full half hour before. Travis, ably assisted by Vinta and Mercedes, put together a delicious, generous and healthy meal for my husband and me. We never felt we were putting anyone out and we felt their good wishes in each of the many items they offered us. This level of service is SO APPRECIATED and So RARE. Three cheers for Travis and team. Way to set an example for even the fanciest hotels. You made us feel so welcome and like Royalty!
travelmorethisyear
|1 review
2 Bedroom Suite The main complaint I had about this hotel is that the two bedroom suites are very hot during the day time. I called the front desk regarding the temperature in the room (80 degrees), but we had set it to 68 degrees. they said they would move us to another room. We moved but the same problem occurred. Spoke with front desk again and they said that “in Phoenix during the day time the 2 bedroom suites normally don’t cool down under 78 degrees”. This is unacceptable!!! Anyways, if you stay in a 2 bedroom suites except it to be hit during the day.
LettyA67
|1 review
Horrible Service We made the reservation online for 2 nights and when we got there the people at the front desk told us that the reservation showed it for 2 nights but they only have our 2 bedroom room available for 1, she said they can surely accommodate us for both nights. She left a note for the assistant manager for the next morning to resolve the problem. The next morning the frustration started with a different girl (Assistant Manager) that had a horrible attitude and didn’t help us at all. She was cold, mean and defiant as she seemed to take joy in doubling our rate and splitting our family. Ultimately shutting us down by using the phrase “I’m done, I’m done” to everything we attempted to say. We thought she had quit, right there, probably should. We ended up leaving the Mariot Residence Inn and went to the Holiday Inn next door, where we were treated like guests.

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