Hotel Skyler Syracuse Tapestry Collection by Hilton

Unique stay in a remodelled Jewish synagogue Hilton property in an old, remodelled Jewish synagogue. Average size rooms. 2 bottles of complementary water. Food and beverage credit valued at $15pp. Friendly, helpful staff. Downside: thermostat wasn’t working; in the downtown core which is obviously unsafe because I filled up with gas before checking in (at 9 p.m.) and wanted to p/u some treats for the room. Gas attendant wasn’t allowing patrons into the convenience store because “it’s a high crime area”

Cool environment close to Syracuse University This hotel is super unique and very close to Syracuse University. The hotel itself is an old converted synagogue, which makes the atmosphere really nice. It's walking distance to the school and the hospitals, however, you have to drive into downtown Syracuse. Definitely a great option if you're visiting the school!

Hotel Skyler, Syracuse Arrival June 20, 2024 Cld be better but Blade and Chris made the biggest impact. I would probably return because of them. Was looking forward to a historic building with some amenities. The entrance doors should have been a foreshadow. Trying to get your luggage in while opening the doors was not easy. Especially if you are an older demographic, smaller, or recently in surgery recovery. Indication they wld not spend money on doors to welcome their clients. The hotel business is about making  your clients life that little bit easier, nicer, memorable. I understand saving money on notepads in the rooms but a front door that is not welcoming is a nuisance. Blade upgraded the room.  I asked for help bringing in a second piece, a cooler with medical supplies. I was grateful Blade took the initiative to help because there was no bellboy. The room was small but okay. Thank goodness it was low season and she had the good sense to upgrade me. The room itself had no safety deposit box, no coffee maker or kettle. Fortunately I brought my own kettle for late might tea and toaster.T he oatmeal breakfast was nice. The room had no plug by the desk and the chair provided looked like an office chair ...yeah...but was very low and cld not easily be raised. I cld not do it. I was disappointed there was no Smart TV but found the tv acceptable with many channels. No great shows but acceptable. Disappointing there was no sleep timer on the tv. There was also no automatic shut off because of lack of use. This means spending extra electricity because the tv is on all night because they don't give you a remote with a timer or set the tv up to shut off automatically when there is a lack of activity after 3 hours. Annoying. Didn't sleep as well as normal. Chris who has been there a long time was wonderful. He took the initiative to suggest taking me to the bus terminal.It was 5 minutes away so a total of 10 minutes there and back. He  cared about my happiness. Anina was very nice. Franklin also. Mary the housekeeping supervisor also pleasant. The first night the late night staff was mediocre. I asked a question she said she didn't know because she had never been there. The point is she didn't even try to help. Its her city.  She was so oblivious she thought her answer was normal. In my books that is not helping your client. She is not unpleasant but clearly needs training. She is in the customer service industry. The customer service of Blade and Chris are the main reasons I wld return to the hotel Skylar. They are great Ambassadors for the Hotel Skyler. This cld be a great hotel but as it is its okay.

Rooms are good, floors are creaky This was our best option for visiting Syracuse University. Free parking was appreciated. Rooms were larger than rooms at most hotels. We had a one king junior suite and a 2 queen room. Free coffee and tea was available. Rooms were clean and fairly new. We had to go up or down about a few steps after getting off elevator to get to the junior suite. Floors were creaky on that floor. The hotel had a bit of an old smell and while the dated wallpaper in the hallways were probably intentional, the effect was such that my teenager asked if it was haunted. I do not think that is the case. Patio was nice but I got locked out. Front desk clerk said it was not a problem because someone was at the desk at all times. But I noticed there were short periods when the front desk was empty. Staff were not friendly or helpful, which was surprising because Hilton staff for the first three days of my multi-city trip were exceptionally welcoming and helpful.

Nothing to love except the location and the decor! I REALLY wanted to love this place! I love older hotels- while that did not disappoint (the decor is lovely!) there were enough irritations that caused me to decide after my four day stay, that I will not stay here again. I do business almost monthly at local hospital and stay here. Firstly, do not expect warm and friendly staff. They are good at what they do, but clearly are not focused on the guest experience. They simply do not engage with you unless you engage with them, and the lone check- in person often appeared irritated. Several times (coffee carafe was empty, door to patio locked after I walked out, inquiring what time bar opened) the distinct impression was that we were bothering them. There are alot of "we don't" - as in we don't offer free breakfast, we don't take credit cards for drinks, we don't have to-go containers. I traveled with four medical colleagues, and all noticed the same thing - regardless of if a first-time guest or a repeat guest. One night was heavy rain and wind - we decided to eat in and try their light fare at the bar. Bartender/cook was friendly enough but did not engage with guys sitting at the bar. At all. After 15 minutes they got up and left - we met them later at Fagens and they said the same. "Light fare " was just OK - would not eat there again. The bartender even told me when I asked for the menus that it was "limited". Thanks!! Flatbread pizza was awful! Sadly, this place missed the mark on doing anything exceptional other than the decor. With the Sheraton closing and shortage of hotels rooms on the Hill, it probably does not impact their business - but if you were expected your usual Hilton reception, or anything at all customer-focused, this is not it.