Wonderful Hello Everybody!!! We are having a wonderful stay at ESA (Extended Stay America) Midtown, here in Tulsa, Oklahoma. Due to the prior 2 years of dealing with COVID 19 protocols and restrictions, and the subsequent explosion in house prices, my wife and I decided to remain here at this hotel for an extended time. The staff here have been fabulous in caring for our every need. Even during this past week, when you had several top events held here in Tulsa, including the PGA Golf Championship, which caused zero available rooms in the Tulsa area, the staff responded in an exemplary fashion. Of course,whether it’s airlines or hotels, Booking Agencies (not the hotel itself) are notorious for overbooking the different sites. I happened to be in the lobby and witnessed several unhappy customers who had no room available to them, many after traveling here from a long way off, just to realize the hotel was overbooked. So, the staff was under tremendous pressure to explain “Why”, “the customer insisted”, and what they were going to do now? I could see the hopelessness and helplessness in their eyes. But actually, it’s not the hotel’s fault. Having travelled worldwide and stayed in over 35 countries, I can see this issue is a systematic failure of the Reservation System, in that the Reservation System does not take care to ensure booked travelers are not stranded due to over-bookings. This System needs to be revamped to take better care of travelers so they will not be stranded because of over-bookings. Still, the ESA Staff braved the difficult language being thrown at them, and handled the situation in an extremely Professional manner. Once again, The Staff at Extended Stay America has gone over and beyond their normal call of duty to satisfy clients and ease the pain of a difficult situation. Great Job ESA Midtown! Jim H.