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Courtyard by Marriott Detroit Utica

Utica, Michigan United States of America

Courtyard by Marriott Detroit Utica
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egriswold
4 years ago
Did not live up to the Marriott Courtyard Standard When I travel and am looking for moderately priced properties -- I usually can count on Marriott Courtyard or Hilton Garden Inns. Well -- I'm going to amend that to HGI going forward. This property did not live up to the standard. You can tell it has recently undergone a refresh -- but a refresh is not going to address skipping the basic fundamentals -- like emptying the trash containers at the entrance (saw the same overflowing trash for 4 days) -- vacuuming common areas -- perhaps washing the windows at the entrance and fitness center. Looked like all the previous construction dust was wet down on the windows and never cleaned. No towels at the pool -- and the manager was scrambling to provide one....one damp one for us when we had three swimmers. Room was generally clean -- but a constantly running toilet - and an extremely noisy wall HVAC unit, a remote with no batteries - and a lamp that looked like it got thrown out a window, broken elevator buttons - really stinky hallway smells -- and a glance at a hallway fire extinguisher last checked / serviced in 2018. Each item - not terrible -- but taken together it was death by a thousand cuts. No mention of any areas under still under contstruction -- but there were pictures for the property outdoor areas - that were not indicative of the current state of the property.

Amenities

Pool - Indoor
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Utica, Courtyard by Marriott Detroit Utica is in the entertainment district, within a 5-minute drive of Lakeside Mall and Henrickson's Driving Range. This hotel is 2.3 mi (3.7 km) from Jimmy John's Field and 2.4 mi (3.8 km) from Pioneer Park Dog Park.

Rooms
Stay in one of 90 guestrooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a picnic area.

Dining
Satisfy your appetite at Bistro, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
sshamby
|1 review
THIS PLACE IS A DUMP! We stayed here 5 years ago and it was great so when came back I thought it would be the same. Boy was I wrong! This place is a straight up dump! The lobby is clean but the elevator is disgusting ( see pics. Elevator carpet is green but brown from all the filth) The hallways were filthy and smelled. The room had dirty sheets, dirty blankets, the floors were sticky and the bathroom was moldy with hair from the last guests. The mirror had something brown all over and the curtains had stains. We went to front desk and asked to be moved and were told there were no other rooms. We were also told they had no cleaning staff so our room would not be cleaned and we could stay or not but they couldn’t do anything for us. We decided to leave but couldn’t find anything in the area with good reviews. We ended up getting new sheets and changing them ourselves, didn’t use blankets, went to the local target and got some bleach cleaner and cleaned the room ourselves. When we needed toilet paper or towels we had to go to front desk. And we paid for this!!! I don’t think we asked for much from this hotel. We needed a clean place to sleep and shower and they failed! Do not stay here!
egriswold
|1 review
Did not live up to the Marriott Courtyard Standard When I travel and am looking for moderately priced properties -- I usually can count on Marriott Courtyard or Hilton Garden Inns. Well -- I'm going to amend that to HGI going forward. This property did not live up to the standard. You can tell it has recently undergone a refresh -- but a refresh is not going to address skipping the basic fundamentals -- like emptying the trash containers at the entrance (saw the same overflowing trash for 4 days) -- vacuuming common areas -- perhaps washing the windows at the entrance and fitness center. Looked like all the previous construction dust was wet down on the windows and never cleaned. No towels at the pool -- and the manager was scrambling to provide one....one damp one for us when we had three swimmers. Room was generally clean -- but a constantly running toilet - and an extremely noisy wall HVAC unit, a remote with no batteries - and a lamp that looked like it got thrown out a window, broken elevator buttons - really stinky hallway smells -- and a glance at a hallway fire extinguisher last checked / serviced in 2018. Each item - not terrible -- but taken together it was death by a thousand cuts. No mention of any areas under still under contstruction -- but there were pictures for the property outdoor areas - that were not indicative of the current state of the property.
HappyFamily43082
|1 review
Construction MESS We booked two rooms in a block with a hockey team. The Marriott website indicates exterior construction. This is misleading. Exterior construction means many of the windows are boarded up, including rooms they are letting out. Air conditioners have birds' nests, and squawking will waken you. Nails litter the outside of the building. The indoor pool is part of the construction, and is a cesspool. Construction plans littered the lobby. The elevator worked part of the time, and sometimes the lights inside were out. The rooms must be next on the remodel, and are very outdated. My 13 year old had never seen such a "thick" flat screen. We probably had two of the better rooms (214 and 218), but even they were well below Marriott standards. The rooms were dirty. My door was smeared with grease (housekeeping did quickly clean it for me before ruining my jacket). The bathtub had hair that wasn't mine on the walls. The single pot coffee maker did not have mugs or coffee. The toiletries lacked lotion. It was like they didn't really expect guests to actually stay at this hotel. The rooms did not have safes, but I guess there was one at the front desk. We're Marriott Titanium Elite. I have never stayed at a more disappointing Marriott.
josephat2020
|1 review
Not goos I stayed at this hotel several times, and the reason I keep coming back cause it’s the only Marriott in this area . It’s pretty bad !! I stay here cause I use my points , but I’m thinking to start staying at nearby hotels next time I come to the area . Room smell so bad ( mold , humidity, .. ) , carpet is disgusting , hallway is smelly .. I’m not a picky guest , but Marriott could do better than this .
Larry K
|1 review
Poor Service, Mold Concerns Room was not serviced, and it smelled musty in the room and in the hall. This property has a stucco exterior and it is an older property. It may certainly need mold remediation. I will not stay at this property in the future.

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