Comfort Suites Waco North - Near University Area

Bad Experience I would never recommend this place given how bad my experience was including the 7 other people I was traveling with. The owner canceled my reservation the day of check in and did not notify me. Gloria, the first desk lady was very nice and tried to help me get another room elsewhere as the owner said they were sold out when I showed up to check in. I ended up staying at the Comfort Inn 5 mins down the road off La Salle. I would highly recommend staying there then this comfort Inn. A couple I was traveling with had to move rooms twice because the air conditioning stopped in different rooms. There was no maintenance apparently and no one to clean the other rooms so Gloria has to clean them causing them to be up all night. Very disappointed in this place and the staff is not treated well by the owner.

Comfortable beds, but does that out way other issues?? I’m staying here as I am writing the review. Not impressed! Made reservations about 1 week ahead through booking.com. I had requested ground floor, they put us in 309, not ground floor. We arrived around 7:40pm which was early for u. Elevators are extremely slow………… not fun when traveling with infant and 4 year old. Got to the room, it was so HOT!!! It said set on 75, but way warmer! They have window units, not central AC with thermostat on wall. So it takes some time to cool, during the night you could feel the humidity come and go in the unit. So I took the kids swimming to let the room cool some. Excited for the inside pool. Disappointed again, the pool was very small. The water was freezing, ok this will help if the AC doesn’t cool. Pool goes from3 feet to 5 feet. The inside room with pool was really dark above the pool, no overhead lighting. Maybe that was the cover up. The pool water was very n murky I could not see my feet. Got back to our room to discover that right after I left with the kids, my husband said TV stop working, so my husband told me he went down to the front desk, the front desk employee comes up to the room looks at TV tries a few things and says he will be right back. He never came back or contacted us. So NO TV for this hotel stay _ and no communication from hotel employee. I do plan on asking for a discount when I check out, but I’m pretty sure they will say there isn’t anything they can do. The employee didn’t even say hey why don’t we change your room?? Just I will be right back…. Still waiting. So do I recommend anything so far, the beds are comfortable. That is all I have currently. Will we stay here again? Probably NOT Worth the value, not at all.

Not recommended for couples or families First, after arriving back to the hotel at around 11P from an event at a nearby university, my wife and I were unable to gain entrance to the hotel. I tried the side entrance with my room key to no avail (later told that it wasn't working and that I should have been told about this when I checked in), then we walked around to the main entrance only to find the doors locked. When we pressed the buzzer we could hear the phone at the front desk ringing but no one was present. After several minutes a hotel guest came through the lobby and opened the door from the inside. We were told later that the lobby doors are locked for security purposes which is acceptable if the lobby is staffed 24-7. It is not acceptable to lock guests out on a night with wind chills in the 20's. Second, the hotel is located adjacent to a dive bar that advertises that they stay open until 3AM, and it was about then that we were awakened by police sirens and loud shouting from the bar parking lot. I would not recommend families or couples staying here.

Best Customer Service!!!! I am a Hilton member and usually only stay at Hilton properties, however, when I tried to check in to the Hilton property down the street, I was treated very poorly by the front desk clerk, so much so that I ended up sobbing and left my paid reservation to go down the street and stay at another property. I stopped at the Comfort Inn and Suites to see if they had availability. I was very warmly greeted by Tara who was extremely engaging and kind. When checking in, I was still so emotional about the event that had happened at the previous hotel that I started sobbing. Tara came around the desk and hugged me, encouraged me, and immediately got me checked into the hotel. I had never stayed in this hotel chain before but the room was so spacious and clean! The bed was so soft. There was no noise from the interstate or other rooms. I had a much needed rest. The next morning, I was greeted by the kindest women who were working the breakfast area. I don't remember the workers name, but in conversation, she mentioned her son, Galveston. As I went to check out, the pool maintenance guy was standing near the front desk and he engaged in some lighthearted conversation. Tara was still working the front desk when I went to check out. I thanked her for taking such good care of me and giving me the most amazing customer service the night before. She hugged me again and told me she hoped I have a safe trip home and encouraged me once more. Her kindness to me meant so much. It didn't feel like she was doing it because it was her job but because she really did care. My experience with everyone of the staff members at this hotel has caused me to change my loyalty membership from Hilton to Choice Hotels. The compassion and kindness shown to me was unmatched from anywhere else I have ever stayed. This staff makes you feel valued and it feels like seeing family when you walk in. I was so impressed by the service that I called the GM, Melody Hargrave, and was treated as equally kind. This really was the best experience after a long, tiring, and emotional day the day before. If I ever go to Waco again, this is where I will stay!

Close to Baylor and great rooms. We had our extended family book three rooms here this weekend to visit our kids at Baylor. It is the perfect location, almost right across from the university. We found that the staff was great, breakfast was good as well as the rooms were in great condition. They went out of our way to give us any help that we needed. Would recommend this place to anyone.