Quality Inn Grand Rapids North

Pleasant We had the Spa bath-room, it was quite nice staff was friendly, had little balcony over looking the pool, hot tub was warm these guys are tripping and the pool was nice, breakfast could have been better but the beds are the best ones I’ve had in a hotel

Locked fire exit and free pet cockroachs!! The exit where my room was located the Fire Exit from the building was lock so you can not exit to your car parked on the otherwise. You can enter but due to defective locks you can not exit. The front desk said place a rock in the door that pops out anytime someone uses the door! Hotel does not care. Bonus the room comes with pet cockroachs. Breakfast was cold all 4 days cold eggs, raw Potatoes, and cold links. Front desk person does not care at all. She did call the manager that agreed they would not fix the door. Next to contact the fire Marshall here's hoping they care!! Good luck with this mess!!

Bad Service My partner and I went to the hotel and when we checked in on September 29th after having set a reservation a week or two prior, the receptionist said that we couldn’t get a room if we weren’t over the age of twenty one. We looked at their official site, the third-party website, and our confirmation email because they all had told us eighteen was the minimum age for check-in (Mind you we are 19 years of age). It took my partner calling their dad to get the lady at the desk to call her manager to see if we were allowed into our room that we pre-payed for and reserved. After we were cleared for the room, she seemed to be really judge-mental any time we saw her after that. When we went swimming that night, there were two kids that were diving into the pool, but after we got in, they moved to diving into the hot tub. We got into the hot tub after which made them switch to diving in the pool from the stairs. We tried to go back after our daytime for the second night and we tried our keys to realize they didn’t work. We hiked to the front and tried our room to no avail. So we had to go to the front desk to get them redone, thankfully the man there was very fast and kind about the situation. Not to mention the latches on the doors were very wonky and tended to not work especially the one to the connecting room. I can say we won’t be staying there again.

Bad Service We had a reservation booked over 2 weeks in advance, and when we came in she said she couldn't check us in because we aren't 21 (Mind you we are both 19 years old, and checked both the official website and other sites to clarify before booking) It was not until we called a family member and called her back that she called her manager, seemed to have a heated discussion, and said yes she could check us in. She went on about how she had messed up in the past with this, and that’s a majority of why she didn’t let us in even with my ID and Credit card. The entire time of this situation we were glared at, aggressively talked to, and felt very judged/unwelcome. We got settled and realized the room wasn’t in top shape, (but obviously we paid for cheap which is not a big deal) But the door to the connecting room was broken (we only got one room, so if they unlocked it on their side they would've had full access to our room). We decided to go and check out what time the free breakfast would be (nowhere listed in the room itself) and got a glare and huff the minute we came out in Pajamas (both full pajamas/long/pants etc), and stared at by the same receptionist. Thankfully she was the only rude one, everyone else was kind, but that made the experience awful. Not to mention we had 2 nights reserved, we came back for our second night and our key cards didn’t work whatsoever. We ended up hiking to the front to get them fixed, which ended up fine due to the man at the counter being very nice. Lastly they specifically (and the first receptionist who was rude emphasized this to us) there was no smoking (we both don’t smoke and are allergic). Yet on our last day there we smelled a heavy weed smell and nic smoke. We left shortly after since it was checkout time anyways.

Great The rooms are clean the hospitality was amazing. A gentleman name Luke was very accommodating when we needed assistance. Always a smile on his face an ready to help any way he can. Check in was simple rates are amazing an the breakfast is alright. Hot coffee always on. Clean pool area is being kept up. Meet a few people on our stay an overall a nice location an friendly staff. Will be back