Hilton Garden Inn Boston/Waltham

Avoid, no discount is worth it! This was the worst Hilton stay ever! The rooms are in disrepair. Bed was shot, non-supportive at all! Not only were we kept awake all night by the freeway traffic, but were awakened by construction demolition. Nothing like a jackhammer to wake you up! This property is a Hilton disgrace! I’ve stayed at a lot of Hilton hotels and resorts, I’m an Hilton Honors member - just save yourself the frustration, stay somewhere else and actually get some rest!

Comfortable! We stayed here a year ago and didn't realize what a great Hilton stay this was until now! Clean hotel, nice location outside of Boston city. Made a great place as a home base to visit Salem, Boston, and Plymouth because self-parking was easy and plenty, breakfast was good, and nearby restaurants were great for a family trip.

Have you ever been "Evicted" from a hotel? My 11 year old son and I were "evicted". This is the most horrible and egregious treatment I have ever received in a hotel. I had driven over four hours from Long Island, New York with my 11 year old son for a hockey tournament. We left on Thursday, June 20, 2024 at about 9pm and arrived at the Hilton Garden Inn Boston/Waltham at about 1:30am. I went straight to the room using my Hilton Honors app and the electronic key. Exhausted and weary, we were looking forward to a good night's sleep. Upon entering the room, we immediately were overwhelmed by an overpowering smell. It smelled like someone had sprayed Fabuloso or some other strong-scented solution everywhere in the room. The smell was so strong that even after exiting the room to go speak to the overnight staff at the front desk, I still could smell and taste the fragrance. I told the front desk staff member of the offensive odor in the room and he stated he had never received such a complaint before and told me the hotel was completely full. He offered me the use a can spray. I thanked him but declined, as I believed it would add another strong odor to the room. He then said I could go to another hotel in the area. I said I would not pay for the room since it was uninhabitable. He curtly told me he had no authority to reverse charges and that I could take it up with his manager at 7am in the morning. I decided to try to call Hilton but could not reach anyone. He then asked me to leave the front desk area. I informed him I wanted to find a solution because my son was suffering from the smell and asking me to leave was unacceptable. He immediately stated I was being "evicted" from the hotel and proceeded to call the police. He stated, 'You're not the first person I've evicted." The police arrived and although sympathetic, escorted my son and I off the premises. The Best Western front desk staff was shocked to hear this story. They were kind, professional and bent over backwards and got me a beautiful room.

AAA+++ Experience! Thank you Jasmine! Our Soccer club stayed at the Garden Inn in Waltham over Memorial Day Weekend. Hotel was great, but the staff made it perfect! Its not easy having multiple youth soccer teams for 3 nights, but Jasmine Taylor and her staff were incredible! I feel like Jasmine was there all 72 hours and she was not only helpful everyday, but she was extremely personable and had a smile on her face the entire time! I also have to give kudos to Mike who did a great job at the bar/restaurant on Friday night. We look forward to the Garden Inn in Waltham next year, and I will bring Jasmine one of our club jerseys as she is now an ambassador of Trumbull, CT Soccer! Thanks! -Rich PS - Jasmine deserves a raise! :)

Why go to a hotel that keeps overbilling guests? We booked a three night stay in January 2024, taking advantage of a discount available if we paid in full in advance. At check-in, we had to spend ten minutes while the clerk struggled to cancel an additional charge on our account Hilton the put a $150 pending hold on incidentals -- no problem with that. But then a second larger pending charge appeared on our bill after we had been there one night. Another visit to the desk led to reassurances that this charge would disappear. It never did. When we checked out we were reassured again that the pending charge would disappear. It did, but the was replaced by two actual charges (no longer pending) that constituted charging us for our stay a second time. This is not yet resolved. I have to get on the phone with Hilton and see if are able to settle the matter. I have no interest in staying at a hotel that takes this much of my time to resolve their inability to keep bills straight. Everyone we have talked to has been friendly and apologetic that Hilton's "new system" has bugs. But if they want me to do system test on their buggy system, they should pay me for their time