Park Hyatt Washington

Stayed via Amex FHR, nice service okay rooms I did a staycation for one night via Amex FHR. I was given a printout of what benefits were included and I was also able to get this via text. we checked in later, and an upgrade was not yet ready, but we opted to wait another 30 min to get a junior suite. The bathroom of the suite is the star, I really love the le labo products and the rainfall shower and deep tub. The rest of the room has unimpressive mid century modern furnishings. For a suite there was only one tv that swiveled between living and sleeping areas, and the WiFi wasn’t working well so we couldn’t cast. So the room was just okay. We dined at the Blue Duck Tavern which was a fantastic use of the $100 food credit, the meal was excellent. We did room service for breakfast which came on a tray and not a table and without any water, so the room service experience was not very luxe. The service everywhere was great, I wish there was a bit of acknowledgement that we had chosen to stay there for our first wedding anniversary but literally nothing, when at other hotels there has been champagne or a treat or a note for birthdays. I had a really great time overall, I felt I got a good value because of Amex FHR, but I wouldn’t go out of my way to stay there again with lots of other luxury hotel options in the area with a bit more of a classic furnishing style and awesome room service experiences. To note, the gym and pool are in a separate building and I went there to get water, there wasn’t a water fountain just bottles of water. Nice looking gym and pool though! I liked that there was coffee in the lobby and newspapers

Bafflingly bad stay I'll preface by saying my expectations are higher at a Park Hyatt property than at a more mid-range hotel, but at every opportunity to provide service, the Park Hyatt Washington DC failed. I booked 1 night through Amex FHR which includes 12:00 PM check-in based on availability. In 2 separate pre-arrival emails, I informed the hotel that I was really hoping to take advantage of that benefit to get ready for an early evening event and informed them of my planned noon arrival time. The strange service began at check-in. I was offered an upgrade (I'm entitled to space-available upgrades based on my Globalist status and my Amex FHR booking), but then told there wasn't actually an upgrade available (ok, then why mention it?). Ultimately I was told my room wasn't ready so I waited 90 minutes and then inquired again. I was informed that the room still wasn't ready so I asked if an upgraded room was available immediately. The desk agent magically found a room in my original category. It seems they were waiting for a specific room to be cleaned for me instead of any room in my booking category, even after I expressed that I was hoping to take advantage of my early check-in benefit. This lack of problem solving from a luxury property is alarming. After entering the room I discovered the fridge was completely full of minibar items so I requested some ice to chill some items for my event (there are no self-serve ice machines). The front desk instead said they'd bring up an empty fridge. The fridge arrived promptly, but it was huge (almost 4' tall), dripped liquid all over the carpet, and was ultimately broken. After returning from lunch to a completely warm fridge, I requested a few buckets of ice again. Only one was brought to the room so I went to the front desk to request more, which seemed to perplex the staff and took an excessive amount to time to be delivered. I returned after my event to find that the hand towels we had been using were removed during turndown service but not replaced. Again this was strange as it was the only evidence of turndown service (no water placed by the bed, no chocolates, etc). It was too late to request replacement towels so we just went to bed (in fairness, the beds were comfortable). The next morning at breakfast the restaurant was full of uncleared tables of dirty dishes and the poor service continued. We waited over an hour for omelets, the $24 fruit plate consisted of sliced apple and smashed berries, and we had to flag down the waiter for everything (silverware after our forks had been cleared, refills of water, a forgotten side order, etc). The restaurant is self-proclaimed "Michelin distinguished" but provided service below the level expected at your average diner. I responded with my issues to the standard Hyatt post-stay survey and then directly to an email from the front desk supervisor; I received a standard, impersonal reply to the survey and zero response from the supervisor. I usually rave about my Hyatt stays as I typically receive excellent service and excellent Globalist recognition; I was truly embarrassed to have booked this property for a trip with a friend. I'm not sure if it's a lack of staffing or a lack of training, but I can't recommend staying at this property until serious improvements are made. This is the worst representation of the Park Hyatt brand that I've ever experienced over several continents. There are much better (and cheaper) Hyatt options in DC.

One night stay near Georgetown Very friendly staff and clean room. Check-in took around 10 minutes. Breakfast at Blue Duck Tavern was excellent.

Good enough, but could definitely be a lot better The Property is very nice and clean the room that I got was a junior suite was very nice layout. The shower had very low water pressure., My biggest issue was with the staff. Most of them didn’t speak proper or good enough English to work at a high-end hotel in the capital.

Front Desk needs more training on Globalist benefits The young gentleman asked me "do you know all your benefits as a globalist" and wait for me to recite them for him lol. He mentioned parking is free but he is wrong coz actually it's only for award night.