Great for wedding guests. Poor job on the post wedding breakfast buffet This was where all of our wedding guests stayed. Rooms were great as were the grounds. Staff was very pleasant. Our one negative was the buffet breakfast the next morning 8 to 10. Everything was set up on time and then absolutely no one came to replenish. I went once to ask for water. They did that and disappeared. It wasn't until my husband went and complained that they started checking on us. We paid a lot including 2/$149.95 setup fees and a hefty 22% gratuity. Don't understand the 2 charges because it was poorly managed. The gratuity was unwarranted.

Lovely Room near Paoli Hospital I stayed here during my mother's hospital stay. The room was lovely with a chaise lounge. Everything was clean. It was nice having a little bistro for breakfast (lattes and more) and dinner (though I didn't try that). It's near a little park if you want a nice walk.

Rude GM Cited in Many Reviews First, the room was in severe need of renovation. There was a dead bug on my bathroom floor, hairs in my shower (I know they weren't mine because my hair is black), and the balcony was strewn with fall foliage (my stay was in late May) and animal poop. All this is forgivable, but the sole reason I may boycott Marriott is because of the rude GM. Several guests have had run-ins with her if you read the reviews - and where there is smoke, there is usually fire. I was hoping to get a room with two queen or double beds. At check-in, the front desk manager said I would be given such a room. When I got to the room, I was surprised to find a king bed and a pullout. Since I was traveling with my teenage daughter (I'm her dad), this configuration was less than ideal. I called downstairs asking if there had been a misunderstanding. A nice lady answered the phone and explained that there was a room with double beds available, but only for the first night of my 2 night stay. The GM snatched the phone away from her and intervened. (No, I did not ask to speak to the GM, and the helpful lady didn't even have time to formally transfer me.) The GM said I had to be out by 9am if there was to be a switch, to which I agreed. Then the GM entirely rescinded the offer and said, "We are not going to be moving people around." Usually, GMs offer solutions; they don't get in the way of their workers trying to provide excellent hospitality. The GM made two unwelcome calls to my room. The first was to tell me to call the Tournament Director, as if that would have made a difference with the hotel. She was rude and rigid on that call. Second, I called downstairs to get the GM's name in order to file a complaint with Marriott. The front desk clerk, not understanding that I simply wanted to know the GM's name, put the GM on the phone. Once I confirmed her name, I said thank you, and hung up in order to continue my call with Marriott customer service. The GM immediately called me back and aggressively sputtered, "Did you just hang up on me?" That's a first and not consistent with GM behavior, and luckily customer service heard it all. The GM then told me a number of falsehoods. She said all families from my soccer club got the same kind of room, since that is what the tournament director had blocked out. I did ask other families and several were able to obtain double beds. Also, my wife called the hotel in advance and put in a request for double beds and the request was not captured (naturally). And, I later learned that there were several rooms with double beds available that first night, not just one, and that the GM could have simply offered me an upgrade for a change in price. She never offered this solution, and it seems she was rather determined to keep me in my less than desirable room. Even now, as I work my case through customer service, the GM is deflecting blame on circumstances caused by others. She could have helped me, but she chose not to. Worse, she got in the way of her own worker's attempt to be helpful. And it seems that many of the complaints about the GM on this site get the same kind of treatment - deflection, no real apology, and no self-reflection.

Disappointment for Hard Earned Point! 1. I have accumulated enough points to use it for the stay. Surprisingly, very limited selection in Philly area was open once I selected 'pay by points'; 2. A newly renovated Courtyard Devon had a few open rooms for $$ but afforded me a wheelchair-accessible room for Marriott Points: a. a lovely little outside space was covered with garbage, bird excrement; b. bathroom corners/ walls, while recently renovated - where dusty/ stained underscoring perfunctory cleaning practices; 3. Next morning I asked to check out one day early and canceling my 2nd night stay, the lovely manager claimed that the hotel has a 2-day minimum - which was not noted neither on the reservation nor on the site. 4. Voice messages to the hotel manager (Cara McCary ?) were left unanswered. It is sad that wheelchaired customer would face dusty and dirt! It is quite upsetting that the brand loyalty is treated so shabbily! As hotels have been struggling through COVID losses this is no way to treat customers, wheelchaired or not. Respectfully, Regina Gurvich

Short stay My husband and I stayed here for one night while visiting my daughter close by that does not really have any accommodations. This is a little far away but a nice clean quiet property. In fact, there are signs that say to keep it quiet after 10 pm. Thank goodness. When we checked in, the woman at the front desk actually asked us if we needed restaurant recommendations! Wow! So sad that we have gotten used to little customer service these days and this was a welcome change. The room was smallish but nice and quiet at the end of a hallway. Everything else you would need is pretty close by. There is even a Whole Foods across the street. We will definitely be staying here again.