Homewood Suites West Palm Beach

West Palm Beach, Florida United States of America

Homewood Suites West Palm Beach
4
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claudiaa5579
1 year ago
The rooms never get cleaned We checked into this hotel for 11 nights because my daughter was having surgery in a nearby hospital. When choosing where to stay we considered Airbnb’s nearby for half the price and twice the space. The only reason we chose the hotel over the Airbnb was because we wanted housekeeping services and didn’t want to be busy cleaning when we knew we would be going back and forth to the hospital . Lo and behold, we are here on day 9 and housekeeping has shown up exactly once!! On day 2 we complained to the front desk who told us that they only clean the rooms every third day! Nowhere in the booking was this information disclosed! On day 5 we again complained as our room still wasn’t cleaned even once. Housekeeping showed up on day 6!! When I spoke to the front desk clerk she explained that they are having a lot of short term guests and can’t keep up with the housekeeping demands. Why is that my problem?? I will never again stay at a Hilton hotel. This was the worst experience ever!!

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
Located in West Palm Beach (Villages of Palm Beach Lakes), Homewood Suites West Palm Beach is within a 5-minute drive of Rapids Water Park and CACTI Park of the Palm Beaches. This hotel is 3.3 mi (5.3 km) from Tanger Outlets Palm Beach and 3.8 mi (6.1 km) from Playmobil Fun Park.

Rooms
Make yourself at home in one of the 114 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, and LCD televisions with premium TV channels provide entertainment. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.

Dining
Grab a bite from the grocery/convenience store serving guests of Homewood Suites West Palm Beach. A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Daseanna
|1 review
Horrible front desk staff Front desk staff not knowledgeable nor are they friendly. My card was over charged 4 times and instead of offering compassion and apologizing the front desk staff laughed and made it difficult to reach management even when going through the reservations line ! I will never book here again
claudiaa5579
|1 review
The rooms never get cleaned We checked into this hotel for 11 nights because my daughter was having surgery in a nearby hospital. When choosing where to stay we considered Airbnb’s nearby for half the price and twice the space. The only reason we chose the hotel over the Airbnb was because we wanted housekeeping services and didn’t want to be busy cleaning when we knew we would be going back and forth to the hospital . Lo and behold, we are here on day 9 and housekeeping has shown up exactly once!! On day 2 we complained to the front desk who told us that they only clean the rooms every third day! Nowhere in the booking was this information disclosed! On day 5 we again complained as our room still wasn’t cleaned even once. Housekeeping showed up on day 6!! When I spoke to the front desk clerk she explained that they are having a lot of short term guests and can’t keep up with the housekeeping demands. Why is that my problem?? I will never again stay at a Hilton hotel. This was the worst experience ever!!
muffinmoran
|1 review
Barely a step above the KOA! This was JUST Awful. The hotel is under major construction and there was no hot water. Multiple requests were made to correct the water but it never happened. The front desk assured me that we would have hot water. The maintenance man (great guy) told us that it was impossible to fix because the water heater needed to be replaced. That did not happen during our stay. Day 3 was the best with NO WATER AT ALL!!!!! All of the staff lied to us and made unkept promises except for James, the maintenance guy. It truly felt like a camping trip but with lies and false promises. HOMEWOOD SUITES - DO BETTER!
lawrence452
|1 review
Terrible Very dirty rooms , bread crumbs under sofa bed, bad smell. No WiFi. Unwelcoming staff. Under major constructions and was not notified. Very noisy, people from the street are around and you feel unsafe.
77ericks2023
|1 review
Horrific stay 2023 the experience was terrible at best, staff unattentive, bad attitude, full of excuses, no remedies, very little service if any, felt like i was ripped off by the hotel management. No housekeeping, we had to buy cleaning materials and supplies at Walmart to clean and upkeep our suite

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