RESIDENCE INN MARRIOTT WESTON

Very helpful and welcoming! I recently had to go to Cleveland Clinic in Weston for a medical procedure and needed to stay close to the hospital. We chose Residence Inn and were so glad we did. Your Front Desk Associate, Sandy was amazing regarding making us feel comfortable and finding a room for us. The entire staff was just so helpful and made us feel right at home during a stressful period. Thank you!

Very nice hotel in beautiful Weston. I stayed at this hotel for three weeks while undergoing surgery and recovery. It is conveniently located near the Cleveland Clinic and offers a shuttle service to take you there. I booked a two-bedroom, two-bathroom unit to accommodate family and friends who were helping me, which was very beneficial. The unit had a fully equipped kitchen, as well as a living and dining area. The breakfast provided was good, and the breakfast area was spacious and pleasant. The hotel is situated by a lake, and our room had a calming view of the lake. Since there are no restaurants nearby, I would suggest renting a car. The housekeeping staff were friendly and accommodating, although there were some communication challenges due to their limited English proficiency. The hotel also has a pool and a small gym. I plan to stay here again for future visits to the Cleveland Clinic.

Nice place with excellent customer service. This is probably the closest hotel to the Cleveland Clinic hospital and outpatient complex. They even have a shuttle to there. We are spending almost 3 weeks here for multiple medical procedures. Customer service at the hotel is excellent. Minor maintenance issues are handled almost immediately, front desk, maintenance and housekeeping staff are all friendly and professional. The amenities are good with multiple seating areas, nice pool, etc. The room is well appointed for housekeeping with plates, pans, utensils etc. The only negatives we noticed is that the carpet by the elevator is worn from many feet and suitcases and the room AC has a rumbling sound when running. It wasn’t loud enough to keep us awake though.

Going cheap? The property was fine, but their hot breakfast, which included scrambled eggs had no Heinz Ketchup. They offered something in a bottle called Monarch. Never saw it before and never hope to again. C'mon for a few pennies, give the traveler what they want.

Worst Marriott and even worse staff We came here for 5 nights. We had already requested bassinets for my twins and confirmed with them over the phone for them. We checked later in the evening and we're told they could not give them to us now and we will have to wait till the next day. The carpet of the room was disgusting almost black with filth. There were pizza boxes lying in the room of the previous customers. There was smell of urine in the bathroom. When we asked for a room change we were told to wait till morning. Next day the new room they gave was equally bad. We complained that my kids cannot crawl on such dirty carpets, if a cleaner room can be given. The general manager said there is a newly shampooed room he can give us.A front desk lady called us and said that there is a newly renovated room with wooden floors. We went to check the room. Initially the general manager Mr. R refused to accept they had such rooms but when I insisted that his staff called me to tell me about it ,he agreed to show us the room. We really liked it as it was clean. By the way we also looked at the newly shampooed room he was to give us. It was filthy and smelly. We and the general manager agreed for the renovated room. We told him kids are hungry we will grab food and then shift. He said that is fine. When we went to get the key he refused to give us that room and said he has given it to someone else. Not only that he was rude and very unapologetic. I had packed my bags with 3 young kids and this man just went back on his commitment and refused the room. BEWARE OF THIS PLACE. THESE PEOPLE ARE LIARS AND THEIR ROOMS ARE DISGUSTING