One of the worst hotels we have ever stayed We upgraded our room and when we walked into our room it had the faint smell of ammonia. We assumed it was their cleaning agent. The air conditioner was in the wall, the cover was missing and never did cool the room. The bathroom was tiny and the tub looked like it was not clean. There was one towel in the room and no hand soap. We went into the lobby to ask for more towels and soap and were told they didn’t have any soap. How does a hotel not have soap? We had to go to the local store and purchase the soap! They grudgingly gave us two extra towels. We will never stay at this hotel again and recommend no one else does. One of the worst!

I hope this isn’t a typical Red Roof Plus+ 7535 Kingery Highway, IL-83, Willowbrook, IL 60527, USA On this road trip, we decided to try out the red roof inns along the way because of your pet friendly hotels. We are traveling with a kitten. So last night we stayed at a regular Red Roof so we thought we’d try out one of the Red Roof Plus. I mean it has a “+” after the name so it must be an upgrade, right? Boy was I wrong. I have no idea how this hotel can be considered a Red Roof+. They should be sued for false advertising. This place is worse than the regular Red Roof we stayed in, in Nebraska, and that was wasn’t very good but much better than this place. This room looked nothing like the picture they present on the website. First thing one noticed when going into this room was the bedspread which had nasty looking stains all over them. Bed was missing a pillow. The two smoke detectors that were supposed to be there were missing (safe to assume that’s some sort of code violation). The toilet tank had a huge crack in the side wall. The air condition was in complete shambles. The desk light fixture had no light bulbs. And the coup de gras was the huge broken piece of drywall right behind the door. There no way of missing that hole. So I went down to complain and the front desk guy was like “you got the standard room”. I was like, “so all your standard rooms were in complete disrepair?” He really wasn’t too concerned that this was unacceptable for anyone to stay in and wasn’t going to do anything about it. so when I threatened to complain to corporate he decided to give me another room. One that was supposedly an upgrade but was only slight better than the room he tried to put me in. Still nothing like the inviting pictures they have on the website. Oh and when my room key stopped working, I went to the front office and it was closed. There was 7 people standing outside the locked door waiting to get into office. The guy didn’t return for 10 minutes. Ugh. On our trip, we got one of our personal clothing items dirty and were looking to wash it. So I asked about laundry facilities. They do have one, but it’s closed from 5pm to 9am. So it’s closed during the hours that most guests are actually in the hotel? So, I’m still trying to figure out what the “+” in Red Rood Plus even means. Heck, they don’t even have a continental breakfast. I can’t believe we traveled an extra 25 minutes out of our way to stay here. Now tomorrow we will drive the 25 minutes back south to get back on course. So disappointed. See pictures below.

Clean rooms. Close to everything. Travel the country with my family. So we lived in the road. While back home in Chicago we booked our stay here. I’m great prices. Great customer service. Andre went above and beyond to help with checking in. The housekeeping crew was amazing. Great job ladies! Clean rooms friendly service and great prices.

Save your Money!! Vary expensive and smelly! also the bed and the sheets are not clean and they were too late on checking in for one of the room , i could not even spend the time inside the room, i just slept 5 hours and i could not believed it was done that night. the priced that i payed i could've get a way better choices but all hotels were booked. Please dont waste your money in this place! it is disgusting.

Amazing staff! Needed a last minute room and Judith at the desk was so warm and helpful and made my stressful day disappear. Any accommodations I’d asked for were fulfilled and I definitely recommend staying here when I’m town!