Hampton Inn Yazoo City

Two thumbs up! I want to give very high marks (5 out of 5) to two of the employees at this property who were extremely helpful and extended to me great customer service. Their attitudes made my stay delightful and I will return. Also, I was impressed with the overall cleanliness of the property; as Hilton Diamond member I've stayed in a lot of Hamptons acress the country and this was one of my best stays. The employees are: Janiyah--the front desk clerk when I checked in; and Ida--the front desk clerk when I checked out. Alicia Little is the GM.

Worst Hotel Stay I Have Ever Encountered This was written in reply to their “How was your stay” email. I never received any correspondence from them. I can’t begin to describe how disappointed and dissatisfied I am in the poor reception staff at Yazoo City Hampton Inn. I went to check in and was told the “system was down” and had been for 2 hours. I was told it was a new system and the staff was given no instructions. She (I asked for a name and it sounded like she said Janique. ). For the sake of clarity I will use the email name JANKZ. JANKZ said she couldn’t check anyone in or show a room. I was asked to write down info on a printed form with credit card information and she would enter into in the system when it came back up. I filled out the info, and told her I wanted the paper back after she was able to get it in the system. It looked as though there were other people that were being checked in okay. (Possibly already had reservations? ) She said we could try to run the card. It showed Amount owed $1.00. I offered to pay cash but was told they do not accept cash. She had no key, but let us in the room.About 20 minutes later I was asked to fill out the form again. When I inquired as to why she needed another, she said she she ripped it up (not shredded, ripped) by mistake. I asked her for the ripped paper and she gave it to me. I filled it out again and she ran the card again with the same result: Amount owed $1. I asked why it would charge a dollar each time it was run and JANKZ said I don’t know, it’s all new to me. She called her manager or supervisor and told her “It keeps asking for a dollar each time and he don’t want to pay it.” I could clearly hear her boss say, “ Then tell him he can leave! Get the key back! We’ll call it a ‘dirty room’.” Now, my wife is already in bed, we had driven from KCMO. We are in our 60s and I knew it was not safe to continue. I told receptionist I don’t want to leave I just want to check in. I reminded her that I wanted the paper back at check out. She said okay. The next morning, I checked out and asked her for a receipt. JANKZ said , “I emailed it to you.” I told her that she could not have because she didn’t have my email addy. JANKZ said, “Well then, write it down!” I wrote it down and I asked for a business card for the hotel and was told “they don’t do that here”. I asked her the amount that would be on my credit card. She said she couldn’t tell me for sure but it was the room price plus the dog fee. I asked her for the paper that my info was on, she said I ripped it up in tiny pieces and threw it away. I stood there for a moment, and she said, “We are done here!”. When I go out to leave, my wife asks to look at the receipt to see what they charged for the dog. When I told her I didn’t get one, that it would be emailed, she went in to ask for some kind of proof. A written receipt or something. She was told, “I TOLD him it will be emailed. I got to learn how to work this system! I can’t give you a receipt! “ My wife asked if she checked the room. We had a dog and the room was left just just as we found it, so we wanted to make sure we were not charged another fee. My wife asked can you just give me a signed note that shows the balance that will be on the card. My wife was told, “no like I said it will be emailed.” The receipt or folio (which did not specify how the bill was paid) was indeed emailed that day. And by the way, this was the most expensive room I have paid for. I even got one across from Gulf Shores beach Comfort Inn for less than the $236.27 that I paid for being treated like dirt! By the way, as of writing this, it is still not showing up on my credit card. I’m really hoping that my information was not in any way compromised! So when JANKZ ripped up the information and tore it into tiny pieces and threw it away, do you not think that some one can put it together enough to figure out the credit card info, or at least my address? I know help is hard to find. But if this is how you allow some of your employees to treat SOME of your customers, (yes I observed some being treated much nicer than me. ) And I’m a very nice guy to everyone _ , it reflects badly on the entire Hilton. I hope they get the training they need as well as how to treat the people that make it so they can receive their pay.

Overpriced,needs renovations, & loud train The rooms are disgusting with brown stains on the walls. The bedding was white but looked grey and dingy. The light fixtures are rusty. The place needs renovations. The amount they charge here for what you get is not worth it especially considering the train comes by all night keeping you up. I’d rather stay further away… than stay here again.

Not up to Hampton cleanliness…skip this town except for Ribeyes Steakhouse Come on Hampton, clean and update this facility. Front desk did a good job. Bathroom floors were slippery and carpet sticky. No longer up to Hilton standards. Two remotes needed to watch TV. Lightbulbs out in bathroom, wallpaper coming off walls and water stains on ceiling.

Great Place to over night We came in pretty late and we were very thankful for a comfortable bed and a ice , clean room. The Friendly staff at the front desk made us feel welcome and appreciated. The breakfast area was clean and the food was delicious. Overall a GREAT stay