When it comes to making clients happy, the technicians at Chicago Carpet Care are an obsessive lot. That's why they include a total of 12 steps in their carpet-cleaning visits, beginning and ending with an inspection. In between, they're spot treating stains, neutralizing odors, and rinsing fibers with a steam cleaner. If clients find any reason to be unhappy with the team's handiwork, the company sends back a team to re-clean the entire carpet. This dedication also extends to their other home-refreshing services, such as water-damage restoration, sofa cleaning, and pet-odor removal.