Purchased MS OFFICE 2024 update in December, didn't install until January. Had some issues with the install. Sent an email to Customer Support describing the problem. Got a reply within the hour. They were able to walk me through my problem and got it fixed in 15 minutes. Fantastic support!!!
Although the process finally went well, the download procedure was not straightforward, too many loops and back & forth. Process should be more direct.
Office 2024 Professional Plus - Lifetime Use for One Windows PC
After installing this on my son's computer for homeschooling, for some reason, after 3 months, I couldn't access Word. I was getting error messages about my product key. I emailed support right away and I was so impressed by the prompt responses. They responded within minutes and gave me easy to understand, step-by-step instructions and got me back up and running so quickly. I was honestly very surprised and impressed by the promptness in customer service as well as the patience. I am not computer savvy, but with their well detailed instructions, I was able to quickly get it working again. Thank you so much for the above and beyond customer service today.
