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Game Time?s certified technicians perform onsite and mail-in repairs on smartphones, iPads, iPod Touches, iPod Classics, tablets, video-game consoles, and laptops. Repaired electronics leave the techs' skilled hands backed by a 60-day warranty, and smartphone repairs on Apple or Android devices are usually completed within 60 minutes or less with an appointment. As their name implies, Game Time specializes in getting modern, retro, and portable gaming consoles up and running, but they also replace defective hardware in laptops while vanquishing computer viruses with chicken-noodle soup.
uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Frank Brandolino knows a thing or two about computers. That’s because he was already working with them as the manager of a computer center in 1985 when desktops began their ascent to household necessity. Now, as the owner of Velocita Technology, he and a team of knowledgeable technicians offer this extensive electronics-oriented prowess to today’s customers and their robotic pets. At a walk-in service center they mend computers, copiers, printers, scanners, and other devices or lend technical support backed by manufacturers. Additionally, their sales department keeps patrons well stocked in gadgets ranging from digital cameras to laptops to TVs.
Every time you blink it seems like there’s a new video-game console, computer, or phone dominating the market. Ray and Elyse, E Tech Squad’s two-person team, make it a priority to thoroughly understand the ins and outs of all the latest gadgets. It helps them conduct onsite repairs of computers, Xbox and PlayStation consoles, and Apple products as swiftly as possible. That knowledge also makes them ideal resources for customers looking to make informed technological purchases. E Tech Squad’s storefront stays stocked with many such items, from flash drives and blank CDs to programmable LED signs and security cameras.