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uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone’s glass screen
“Don’t just put it into your pocket and continue to use it,” Wetherill says. The broken glass can actually cause serious damage to the phone’s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.” Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill’s living room, and it now boasts more than 60 locations nationwide. “We are proof that the American dream is alive,” he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant’s deep fryer. “It smelled pretty bad,” he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, “it did go through a cement mixer.” Some miracles just aren’t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix’s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus—something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. “Of course, this is assuming that there wouldn’t be any pain,” he laughs.
A Chat with Chicago Computer Protectors
What services does your business offer and what makes your business stand out from the competition?
We are a new company that cares about our clients. Our goal is to build a relationship with our clients and ensure they get the best and most efficient use from their computer or laptop.
What was the inspiration to start or run this business?
We could no longer handle watching business owners not taking the steps necessary to move forward productively. We are working today for the future of tomorrow.
What do you love most about your job?
The ability to turn an idea into a reality.
What is the best reaction you've ever gotten from a customer?
"I can't wait to tell my friends and family. I was getting ready to toss this laptop out..."
PC Smart Bar's experienced computer technicians breathe new life into failing electronics without shipping them to out-of-town depots. When customers bring their nonworking, sluggish, or infected computers to PC Smart Bar, staff technicians diagnose and repair them in-house, reducing both service costs and the time needed to complete the job. They also carry a selection of electronics accessories that boost system performance, including memory cards that store hundreds of photos and computer cords that free laptops from their gas-generator dependence. Staff members can also aid businesses in updating their practices by presenting them with Google App packages that streamline services, minimize maintenance, and reduce costs.
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