John F. Hogan Jr. was a consistent man. He had been clocking in to the Goodyear Tire and Rubber Company’s corporate office in Akron each day for more than 25 years, learning the ins and outs of its tires. Then, in 1984, he made a slight change. He decided to move to Virginia, open Hogan & Sons Goodyear, and share his knowledge of Goodyear’s tires there. Since then, his business has grown right along with his family—there are now eight locations and many more Hogans. All of the full-service automotive shops have complimentary shuttles and, of course, Goodyear tires. The full-service auto repair shop is staffed by continually trained ASE-certified technicians, who swap out motor oil, realign wheels, inspect brakes, and teach air-conditioning units how to whistle during maintenance and repair services. They service all makes and models and include a 3 year, 36,000 mile warranty on all their work.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service Oil Change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car—it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube's savants perform air-filtration, electricity, and windshield services, among others. The technicians' quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, only complete a service after it has been approved, and refuse to replace windshields with saran wrap.