uBreakiFix CEO Justin Wetherill spoke with Groupon about the importance of protecting your smartphone and the challenges of fixing a phone that has been dropped into a deep fryer.
On the worst thing you can do after cracking your smartphone?s glass screen
?Don?t just put it into your pocket and continue to use it,? Wetherill says. The broken glass can actually cause serious damage to the phone?s inner components and turn a relatively simple fix into a costly repair job.
On the repair process
"Look, this is something we do every day," Wetherill says. "You are not the first person to break a phone.? Collectively, uBreakiFix's highly trained technicians repair more than 20,000 devices a month, drawing from a library of high-quality parts that are tested twice before they ever get used in a repair service. Free diagnostics are a staple at all uBreakiFix locations, so customers understand the problem before any work is done.
On growing his business
uBreakiFix began as a business based out of Wetherill?s living room, and it now boasts more than 60 locations nationwide. ?We are proof that the American dream is alive,? he says.
On unusual repair jobs
Wetherill remembers one fast-food employee who dropped her phone into a restaurant?s deep fryer. ?It smelled pretty bad,? he said; however, the repairs were successful. Another customer lost his phone in a cement mixer. After some serious effort, the technicians were able to safely recover all of the important data, but the phone died a few hours later. As Wetherill pointed out, ?it did go through a cement mixer.? Some miracles just aren?t meant to be.
On the importance of a one-day turnaround time
Repairs at uBreakiFix?s store locations can often take as little as an hour, according to Wetherill. This is a critical part of the shops' focus?something Wetherill personally understands. If forced to choose between spending the weekend without his smartphone or his left arm, he jokes that he would pick the arm. ?Of course, this is assuming that there wouldn?t be any pain,? he laughs.
Like a doctor's office for personal devices, Cosmo Repair keeps gadgets in good health. The company's team replaces the front glass and batteries on today's most popular contraptions, including iPhones, iPads, and iPods as well as devices from other major brands such as Blackberry, HTC, Droid, LG and Samsung. Cosmo Repair's techs can also dive into devices to retrieve data, and they can create personalized cases so you no longer have to carry your phone around in the safety of a baseball mitt.
The committed technicians at uBreakiFix restore fragile pocket appliances and entertainment consoles with an arsenal of original manufacturers' OEM parts and 15-minute service times. The repair team reunites customers with fresh new screens for HTC Evo 4G, iPhone 4, or iPhone 3G smartphones along with 90-day warranties. While waiting for trusty telephones, customers can enjoy lounging in a comfortable waiting area with TV screens and friendly staff members who serve caviar and wear tuxedo T-shirts. In addition to screen replacement, the circuit surgeons can provide water-damage diagnostics for iPads, game consoles, and Apple computers that have been waterlogged after haphazardly trying to surf the web.
Possibly the only thing worse than breaking your iPhone is the extra cost it takes to repair it. But with the thin, glass-lined gizmos holding much of our daily lives, the cost to not fix your mobile phone might be even higher. That’s where Los Angeles iPhone Repair comes in. This smallish shop operates out of a residential building along Centinela Avenue in West Los Angeles, where technicians will happily repair and restore shattered screens, broken home buttons and all manner of other issues. New models and old receive equal treatment at this spare repair space, and each service comes with a 90 day warranty that covers parts and labor. Lounge in the waiting area while your phone is being repaired, thanks to comfortable seating, free WiFi and refreshments.
From replacing glass to fixing headphone jacks, the technicians at Star Wireless and Repair are well versed in the ins and outs of the latest technology. That encompasses not only the Apple trinity?iPhones, iPads, and iPods?but also Android gadgets by such lauded brands such as Samsung, Motorola, and HTC. Thanks to their appointment-only policy, the team can patch up an iPhone in 30 minutes, an Android device in 45?90 minutes, and, in many cases, a computer in two hours. On the retail end of the spectrum, patrons can listen to tunes on earbuds in customized colors and shield products in personalized cases, including some studded with rhinestones or glitter bombed by a passing tooth fairy.
The eyes of the staff members at Los Angeles iPhone Repair & Unlock Center light up when they see Apple’s logo. They specialize in fixing iPhones, whether it’s a screen-repair service, an unlocking service for forgotten passwords or lock codes, or scuba-diving lessons for water-damaged devices. But their mending ways don’t fix only Apple products; Samsung, BlackBerry, and HTC devices are also in good hands at the shop.