Leave it to a DC bus company to build its service upon democratic principles: BestBus lets its riders vote on issues such as whether or not to make rest stops or watch movies. This novel approach to customer service was developed by a senior management team with decades of experience in the hospitality industry. Their experience making people feel at home also shows in the modern fleet of buses, which are equipped with free WiFi and bottled water, well-kept bathrooms, and electrical outlets on every seat.
Most of the roundtrip voyages take place between DC or Virginia and New York City, with convenient pickup locations at Dupont Circle, Union Station & Silver Spring in DC/MD, Time Square in New York, and three Virginia stops. Weekend trips often have express service with no additional pickups. For regular commuters, BestBus offers a membership program, which grants special pricing, rewards points redeemable for tickets, and the privilege of declaring yourself mayor of your seat.