Quality Inn near Casinos and Convention Center

Very Noisy First, the good stuff. Staff is friendly, lots of parking, room is large, clean, and no bad smells. The bad: Our room was on the backside, next to the freeway. Very, very noisy. Bed and pillows were both on the hard side. The bathroom situation was ridiculous, as the tub was in the room, not the bathroom. The bathroom had no door, just a huge open doorway. Breakfast was minimal.

Very clean My mother was hospitalized in Shreveport and we needed a pet friendly hotel. I was very pleased with the room conditions. It was very clean and appeared to have been updated recently with new furnishings and paint. The shower was great and the bed was very comfortable. No issues with the wifi or tv. Breakfast included the usual packaged pastries but also included packaged sausage and biscuits. Since Covid 19 breafast at hotels has been very limited. So was happy for the sausage and biscuits. Only negative was the noise from the interstate. It is right next to the interstate. If noise is an issue I would ask for a room on the front. We were so tired it wasn't thatbig of a deal for us. I would definitely stay here again.

Got ripped off I just stayed there and I was ripped off of over 300 bucks I stay there alot and spend good money but I've noticed nothing but lies from the staff last week they said no deposit with a card then this week charged 4 transactions on my card why would I have to pay extra money if I paid on a card I will be there Monday to talk with someone forsure because that was bill money they dry took then charged me for a nonsmoking room and i clearly get smoking each time so that truly has me heated I would not spend anymore money with them that was my kids money for the weekend and yall ruined it i hope that brandy chic get what she deserves for the phony mess u caused

Horrible hotel with no compassion for their guest I had to stay at this hotel for my current job. I thought this hotel was ok until I woke up and saw a roach!! I complained to the front desk and they showed no concern. I left certain things on my carpet to see if they vacuumed, let’s just say the carpet was never vacuumed. I made several complaints, told them I needed a trash can, found several roaches.. any my concerns went unaddressed. The only reason why I stayed here I’d because I was there on business and there are several of my co-workers staying here as well. Due to the front desk not caring, I went to the store and bought several roach traps and disinfectant. I later found out that the lady I was complaining too, who also told me technically the hotel should charge more.. was the manager of the unkept facility. Ms. Brandy Rockery, made no attempts to address any of my concerns or complaints, no did she inform me she was the manager. I found out she was the manager from her staff. I find it very disturbing, that a manager would dodge and not address a customer’s complaints. I am taking my business across the street and I would not recommend anyone to stay here. Unless, you are ok with staying at a hotel who has roaches and a unprofessional manager. I intend of going higher with this complaint and advising whoever Ms. Rockery’s manager is. How this particular Quality Inn is being ran, and how the reputation of the Quality Inn is bring destroyed.

It was just OK Had to ask to stay on the side away from the highway as the traffic noice was bad. Due to Covid, breakfast was very limited. Good location off of I-20 but I think I would choose a different & nicer Choice location next time.