Holiday Inn & Suites Chicago-Carol Stream (Wheaton) by IHG

Old, Musty, Worn Out Hotel Smelly, musty, dumpy, old worn out feeling hotel. Noisy AC unit that would not stop. Thick moist feeling comforter on the bed. Too hot with it on, too cold without. Old worn looking furniture. Just bad taste all around. Expensive to boot, strange staff. Doesn’t feel safe.

An Affordable Luxury My 5 night stay was comfortable, festive and engaging! Special Thanks to Christian, Michael, Tony and everyone else on property. Wth all thier dedication and team effort this property shines bright and we loved it. The facility has large rooms for conferences and banquets and yet I felt safe and at home with no hassles or disturbance. The rooms are pleasant and not excessive but extremely comfortable, especially the King size bed.A quick call to the front desk and room service will make the bed and tidy up the room and bring fresh towels. The exercise room was perfect, the pool and hottub are well maintained. Some bonuses include a restaurant/bar with good option. Other dining closeby. Easy access to plenty of shopping etc. The staff is always pleasant and smiling. Thanks for always making me feel welcome and at home. See you all soon.

Great Team For Large Events What a great team they have at the Holiday Inn Carol Stream. We hosted 250 people at our event and the team was prepared and made it almost seamless. Christian took awesome care of our guest for food and drinks? Gina worked hard on making sure we were prepared. Christine was an absolute joy to work with our sponsored event and Patti never sent me to voice-mail once and answered all my questions. We loved it and want to come back soon!!

Quiet, comfortable, well designed. Really loved both the room and the property itself. A very unique room design that I have never seen before (for a 2 room suite). The room was clean and everything worked well. Bed was comfortable. The room had a microwave and refrigerator (and coffee maker too). They have a wonderful pool area and their pantry had plenty of items. The only reason I took a star off was because the pillows had a strong perfume smell. Some of us are rather sensitive to strong odors and hotels should try their best to keep bedding items unscented. Other than that, I enjoyed my stay at this Holiday Inn and would happily stay here again when in the Carol Stream area.

Home There are many ways to book a bed... not so many ways to book an extension of home. I can't be the only one... raised in Wheaton, house has long been sold, parent is aging, and there is an increased need for family visits from both coasts. Most recently, that meant calling the hotel same day to say I was jumping on a plane and would arrive, most likely, around 1am. No problem. After negotiating O'Hare, the rental car facility and the unfamiliar roads in the middle of the night I was warmly greeted and VERY effeciently checked in. Thank you to the night staff who probably did not need my slightly manic arrival. I was here on Valentine's Day... . Absolutley enjoyed the holiday dinner from the hotel restaurant, Burger Social, and was so impressed by Cristian who made sure my dinner tasted good... and was also beautifully presented (even if I did order it to go!). Family stuff almost always means changes. I extended my stay two times and found the front desk to be well trained and accomodiating (thank you, Michael and Harrish and the morning staff as well). The weather here is making national news... and yes, I availed myself of the complimentary hot chocolate bar after I scraped off my rental car. And I could not have been more grateful that my room was cleaned every day. THANK YOU. A pre-covid amenity that I have missed and was both suprised and delighted to experience. We have been here before. We will be back. This staff is part of our story.