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Village Haven Inn & Extended Stay

Clarence, New York United States of America

Village Haven Inn & Extended Stay
2.5

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173cyndi
5 years ago
Fireplace Jacuzzi Room I have stayed here many many times over the years. My last visit was very disappointing!! Upon registering I was told the room I specifically requested & had always stayed in was NOT available. I loved the layout of that room, canopy bed & heart shaped jacuzzi! The room they gave me had neither. I made the best of it until I decided to use the jacuzzi & found it had ants running all over it! I Redressed, complained to management & they requested I left for a fews hours while they sprayed to kill them. Fours hours later I returned to a room full of dead ants & it smelled of chemicals including my belongings. I packed up to just go home, stopped to talk to management & expected a "sorry" & at least a partial return of my money. I received neither I would NEVER return or reccommend this place to anyone!!!!

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
When you stay at Village Haven Inn & Extended Stay in Clarence, you'll be in the business district, within a 15-minute drive of University At Buffalo - North Campus and Walden Galleria Mall. This motel is 11.5 mi (18.6 km) from Buffalo Zoo and 1.5 mi (2.4 km) from Samuel’s Grande Manor.

Rooms
Make yourself at home in one of the 32 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area.

Dining
Take advantage of the motel's room service (during limited hours).

Business, Other Amenities
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
173cyndi
|1 review
Fireplace Jacuzzi Room I have stayed here many many times over the years. My last visit was very disappointing!! Upon registering I was told the room I specifically requested & had always stayed in was NOT available. I loved the layout of that room, canopy bed & heart shaped jacuzzi! The room they gave me had neither. I made the best of it until I decided to use the jacuzzi & found it had ants running all over it! I Redressed, complained to management & they requested I left for a fews hours while they sprayed to kill them. Fours hours later I returned to a room full of dead ants & it smelled of chemicals including my belongings. I packed up to just go home, stopped to talk to management & expected a "sorry" & at least a partial return of my money. I received neither I would NEVER return or reccommend this place to anyone!!!!
mrszacc
|1 review
Very strange My flight was delayed 4 times. I got to the location at @1:30AM. I had called to tell the location that I would be late. When I got there no one was in the office but there was a neon sign saying open. There were two different doorbells. I rang both many times. A person came and unlocked the door with his phone. He seemed to know who I was and gave me a key. I went to the room and turned the light on. The room seemed fine. I was so exhausted and I needed to be somewhere at 6AM so I didn't spend time looking around. I got up at 5AM and quickly got ready to leave. After I came back I just went to bed. Aperson knocked to ask if I needed service. I told him no because I didn't want to be bothered. I slept a little bit and then I went out. I came back and then noticed that the room was in bad shape. The carpet seemed to be new. The bathroom floor was new as the toilet. The sink vanity was coming apart. The tiles on the shower entry were cracked and repaired badly. The bathroom had no fan so everything showed rust. The bed was good. The furniture was very well used. The room set up was odd. The room was clean in certain areas but upon closer looking the room was not well kept. There was a repair that had not been finished above the bed. The closet was not in good shape at all. The drapery had burn holes in them. It appears it is an extended family operation. I do not feel that they are able to make the necessary repairs or upkeep. I made this reservation through Delta Airlines. The hotel was listed as a Rodeway Inn and Suites on Delta's site. I think they should start with one room and remodel the room and move to the next. Making these short term repairs in each room do not make the location inviting. The heat was on when I got to my room so that was inviting. I feel they are doing the best they can but do not have the funds or the experience needed.
MrDman64
|1 review
Worst Hotel ever This is one of the worst places I ever stayed at the room was filthy the bathrooms were so dirty and run down they have a blow-dryer in the bathroom with nowhere to plug it in and the room smelled like smoke even though it was a non smoking room, the smoke alarm was covered in plastic and who knows for how long too. The management did not care either. Nor did he offer to come remove the plastic or offer to disinfect the room. I doubt the rooms are even cleaned properly seeing that the cleaning staff is in such a hurry to get you out and clean the room they came knocking on my door at 9am and then again at 10am As for the continental breakfast now that is a joke. So, what’s the point of this post? I recognize that this is technically a continental breakfast. Technically. So it’s the hotel’s right to be super cheap with this benefit. At the same time, it’s my right to avoid this property in the future and to warn others. What frustrates me isn’t that they’re choosing to not offer a full breakfast, but rather the lack of options. Fine, don’t offer a full breakfast, but at least make it fresh an option in place of a pastry. To me this benefit screams “hey, we technically have to offer free breakfast, but want to make it as unappealing as possible.” Avoid at all costs
lalter45
|1 review
Disgusting! Worst place to stay ever! Avoid this motel in all circumstances! This motel has all the worst features: mold and mildew and bugs in the bathroom; mold, chipped paint and even blood-looking spots on the walls. Bugs crawling everywhere, in beds. Carpet is disgusting. Dirty curtains and bed spreads. People at the front desk are rude and insulting. Police is there all the time. I would rather sleep in my car than stay there.
Sandra S
|1 review
Book elsewhere This property is old and in need of serious updates. Old 2 prong outlets, missing towel bars and old furniture with broken handles. Our room didn't have carpeting and the floor wasn't cleaned on most days, even though we were there for a week. This is a must considering we were there in a winter month. The "neighbors" were questionable, loud and obnoxious. I don't think we'll be staying there again.

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