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SureStay Hotel by Best Western Columbus Downtown

Columbus, Georgia United States of America

SureStay Hotel by Best Western Columbus Downtown
2.5

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John D
1 year ago
Nicest folks that you will find anywhere Absolutely the nicest and friendliest people you will ever meet. Very hard working and are determined to make this property first class. The room was very comfortable and had everything weary travelers need. It is within walking distance of all the action on Broadway. Restaurants, bars, etc. We enjoyed a very nice evening at one of them. We enjoyed our stay and would stay no where else in Columbus

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at SureStay Hotel by Best Western Columbus Downtown, you'll be centrally located in Columbus, within a 10-minute drive of Columbus State University and Springer Opera House. This hotel is 0.6 mi (0.9 km) from Ma Rainey House and 0.6 mi (1 km) from Fourth Avenue Public Library.

Rooms
Make yourself at home in one of the 65 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

Amenities
This hotel offers designated smoking areas.

Dining
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk and coffee/tea in a common area. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
marjonm2018
|1 review
Pictures look deceiving The doors had to be pushed hard to open, the tub was filled with water, A/C window unit very noisy and the noise from neighbors continued because of tail gating in parking lot. Continental Breakfast was terrible, cereal, milk and you could make a waffle, but that was it. Apple juice, coffee were the drink choices and taking breakfast to your room not allowed.
Levi O
|1 review
Roach Motel in the most literal sense BEWARE!! Do not waste your money on this Roach Motel. We knew as soon as we pulled onto the property that this place was a complete DUMP and our hearts sank, because we pre-paid and realized we were stuck here for 3 long days. Then, our room was not ready when we arrived and I fully realized the mistake I had made in booking this property. The photos of the rooms were likely taken years ago, because our room - and the entire property - was most certainly NOT as pictured, representing a complete & purposeful subterfuge on the property's part. As an example, one photo shows a nice flat screen TV mounted on the wall, but not in our room; a cheap TV was just placed on the desk, leaving the wall mount and hole for cable management exposed in the wall (I suppose we were not supposed to notice that). Plus, our cable went out twice in 3 days, requiring repairs. The view of the drive-through breezeway for check-in? Non-existent; it is completely (and awkwardly) blocked off. Advertised Wi-Fi? Forget it; the Wi-Fi was unusable and we just had to use our phones, including having to tether and watch TV on a laptop while the cable was out. Housekeeping uses a FAMILY DOLLAR SHOPPING CART (you just cannot make this up). Vending machines? Good luck; they were all out of order. Again, the property photos displayed do not match the rooms nor the property, in a blatant attempt to mislead potential guests. Oh, the A/C worked; I guess that is a plus. The final straw was killing a huge cockroach meandering across the floor on our final night. I decided to address all our concerns to the Property Manager before checking out and they just made excuses for everything, including - incredibly - the roaches, stating that they had pest control, the County Health Department had come out, and that there was nothing they could do about the roach infestation. I might not believe it, had I not lived it. This place is a textbook example of someone purchasing a property, doing nothing to maintain it, allowing it to decay, tricking guests into staying there, and figuring they will just continue taking unwary guests' money until the buildings fall down and then I suppose they just move on to their next property scam. They simply do not care and figure that no one will take the time to fight back after spending their hard earned money. They got the wrong guy here. Please do not waste your money or subject your family to this Roach Motel.
John D
|1 review
Nicest folks that you will find anywhere Absolutely the nicest and friendliest people you will ever meet. Very hard working and are determined to make this property first class. The room was very comfortable and had everything weary travelers need. It is within walking distance of all the action on Broadway. Restaurants, bars, etc. We enjoyed a very nice evening at one of them. We enjoyed our stay and would stay no where else in Columbus
arkkimbrell
|1 review
Awesome Was awesome stay. The staff was beyond helpful and kind. Any concerns were addressed immediately. The owner was always there and checking on all items.
benneja49
|1 review
Excellent Stay A well managed family owned hotel with an exceptional front desk with could clearly rival any 5 star hotel or private club in grace and service. I enjoyed my stay!

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