BLACK MOLD, DO NOT GO THERE INHABITABLE! The room 205 had no outlets nor the phone will work, the keys all the systems are not working correctly, I had to go down to get the clerk, to open, so they said they are all like that, then, they changed me from rooms to the 207 room next door. There was BLACK MOLD in the bathroom and stains in the room. The clerk (Johnathan) will not answer the phone my son in law try to call 7 times and no one will answer , when I got down to see why they wont answer, he was in the lobby chairs looking at things on his phone. The elevator was discussing with nastiness on the floor, I will never recommend this hotel. I will contact Polk county health department and the local news. I should not have been charged at all. I only stayed 2 days, one day in one room the other in the other room with the mold that I saw when I went to take a shower and I did not, I had to ware a mask to use the toilet that night with my daughter. She suffers from asthma. This hotel should be shut down. I am calling the BBB to file a formal complain as well. To make it worse, when I got the email to give them my reviews and I wrote all this, next day the only thing I got was an email, from the manager David Ortiz saying they apologize but that was it. I didn't went to the breakfast because I was already afraid of what I was going to get in my food too! There is no ICE MAKERS on the floors, there is only one on the first floor, when I then go down, there was 2 men sleeping in the lobby charging their phones which they look like homeless people. I did not felt secure in this hotel at all. I will never go to any of them again!

Never go there So terrific I don’t know where to start. First of all our door never works, we stayed one night and hour outside of our room. So imagine last in the night you just can’t get in your room. Manager was on the phone letting his employee alone. The aircond doesn’t work well et the breakfast was awful.

Bed Bugs There was bed bugs in my bed and nothing was done about it. I asked for another room and was informed to sleep in the next bed because nothing can be done at 2:15am. I packed my things and put them in the car. I started asking other guests in the lobby if they had bed bugs. The guy at the desk told me I had to leave with that nonsense. I asked for a manager. He informed me he was the manager. He proceeded to treat me as if I did something wrong. I continue to ask other guest. I asked his name and he wouldn’t give me his name. He then took me to another room and asked me to check it. I told him it’s hard to tell until you go to sleep or get bitten but I will stay. He continued with poor customer service like it came with me or it wasn’t a bed bug. He said they have never had a complaint about bed bugs. He also mentioned if I stay don’t come to the desk and find something else to complain about. I just left altogether . You can enlarge the picture included

Convenient location if you don’t mind the roaches! Never again Was in town for business and booked this hotel for the weekend. I had a late check in I went to my room. I always check the beds and pillows for bed bug’s etc and the bathroom to make sure everything is clean. It all appeared good. Then next morning I found a roach! Killed it and informed the front desk,he said he would let the housekeeper know. I was out for most of the day got back to find the dead roach still there and 2 new bugs! My room was changed, that room also had roaches! Go back to front desk and she told me she can’t keep changing my room. I advised it either that or I would like my money back! So she handed me a key card for another room for me to check. That room was free from bugs so I took that. Housekeeping doesn’t really clean because there was crumbs on the bed & cheeto’s on the floor. I was too tired to go back down. But I wouldn’t stay here again. They need pest control ASAP & better housekeepers! Rooms 419 & 305 had the roaches!!! The location is good just sucks they’re not clean!

Roach Motel Needed a quick place to stay for a football tournament and it was horrible from the time I walked in to the time I left. I couldn’t even stay a whole night. Each room the front desk “employee” tried to check me in to had roaches, a dirty tub, or both. I was told the tubs are brown because of “Florida water”. He also told me he would only show me a few room options and then I would have to leave since I didn’t want to sleep with roaches. I booked with my Amex so I called them to see how to cancel the booking and get a refund (booked with Amex travel), the agent called the property to confirm the guy working gave her a fake name and told her to “ask the bugs if they were alive”. Total piece of work. Ended up searching for a new hotel at 1am. Fortunately, Dave the manager approved a refund the next day.