Hampton Inn & Suites Phoenix Glendale-Westgate

Great location and service, poor rooms Staff and service level was exceptional. Breakfast was very good, and the location is great. But the rooms are some of the lowest quality Hampton Inn rooms I've seen. Leaves a lot to be desired, especially for the high price they were charging on my stay. You're paying for the location, and the staff make it acceptable.

No to Parking Fees! Overall, our stay was good. Just a caveat, which is something we had not noticed upon making our reservation. There is a charge for parking of $15 per day. I'm guessing this is due to the location by the ugly stadium. Because we were blindsided, the front-desk person waived our "first-time" fee, but parking fees are a deal breaker, and for that reason, we will not be staying here again. The bed and sofa were comfortable, and the room was clean. The carpet could use a little spot cleaning, and the bathtub fixture was leaking, which we reported before we left. Traffic in that area was crazy!

Never Again Where do I start? Hampton/Hilton as well as most other hotels in the area really screw guests over on rates during Spring Training. I used OVER 400,000 points PLUS an additional charge for a five night stay. The experience was less than satisfactory. Arrived on 3/19, headed to the room with our digital key. Unlocked the door and walk into a sauna. Not sure what the temp was in the room as the thermostat didn't work. Maintenance came up and informed us that the AC unit was functioning properly and it would take time to cool down the "suite". AC was blowing WARM air. Went to dinner, came back over two hours later with no change in temp. Changes rooms. New "Suite" was very cool and comfortable. Continued to work the front desk as new "suite" had a coffeemaker with NO CUPS or cream or sugar. The desk clerk, Johnny, got that taken care of. Before settleing in for the night we really needed some cold water. We had two bottles and went to get some ice. NO ICE BUCKET, No glasses. We drank warm water. In the morning I asked the front desk for an ice bucket and glasses. The ice bucket was no problem and the clerk was amazed that we didn't have one. I asked for glasses and was told they didn't have glasses. They serve breakfast every morning, so I took some plastic Orange juice glasses. We asked for house keeping every day. That was no problem as long s there was non "DND" sign on the door. Since we had plans daily and left around 11AM every day, I made sure the sign was gone. Worked for two days. After that I just picked up fresh towels and toilet paper from the front desk. Last major issue. I needed access to a computer. Asked the from desk where the business center was. I was told, "we don't have one anymore". I was told I could go across the parking lot to the "Home2" and use theirs. Took a walk and tries to use the computer their with no luck. The front desk was busy so i decided ti try later. Later came and I walk over to Home2 again. Same issue with the computer, so I asked the young lady McKayla if there was a secret to accessing the internet and airlines. she informed me that they have been having trouble with the computers available to guests. She offered to help with my airline issues. IMHO, Hampton Inn has really declined.

Great location Pros: Great location for shopping, restaurants and NFL football games. Cons: Our room layout was wonky. One corner was the dark zone with no light. The toilet was so low, we thought we were falling to the floor. Major Con: Upon checking in, the person behind the desk asked our last name which I provided. She checked us in and gave us our keys. Within 20 minutes, I received a "large approval" alert from our credit card and the front desk called. He indicated that we were charged for someone else's stay with the same last name. The difference in the charge was over $1,000!!!! Our room was $185 but we were charged $1,297! He indicated that this would be reversed and we would be charged correctly. I went down there to get some type of proof/paperwork. He provided some odd printout. Since there were two parties with the same last name, she should have asked for my first name. We were offered 5 items from their little market area.

Friendly and clean The staff was very friendly, helpful and accommodating. They set the bar very high. All of our Hampton Inn stays from here on out will be compared to this one! Everyone in our party agreed it was a great place to be!