It's a Dive and they Don't Care I booked a night at the Clarion on TripAdvisor because the reviews and price were reasonable. I guess I should have read the reviews rather than booked based on the 3.5 star rating. We showed up and were checked in quickly and easily. My wife went shopping while I decided to check my email and watch TV. Tried connecting to the wifi and it kept saying it couldn't get an IP address, so I went to call the front desk, but no phone in the room? So I walked to the front desk to be told the wifi only works some times and that if it wasn't working now try again later. Fine, I'll use my data plan. Then I went to turn the TV on, pressed the remote about 10 times to get it to finally come on, tried changing channels and I would need to press the button 10 times to go up a channel except when it did go up a channel it went up 2 channels. OK, must be the batteries, so I walked to the front desk again to get new batteries. Changed them but the TV still didn't work any better. Spent 10 minutes finding the hockey game on TV and decided I better not change channels again. The room was in what I would consider poor condition, in the bathroom the bottom trim on the vanity had fallen off and was leaning against it, there was a spider crawling up the wall, the only available outlet in the room not being used by the lamps or TV didn't work, the kleenex box was empty, the door latch to the rear entrance on the hotel was lose and ready to fall off. But the final straw was when my wife came back and went to get into bed, there was a large round red spot on the comforter that looked to be blood. She pulled it off the bed and walked to the front desk again and showed the lady working there (Jennifer was her name) Her reaction was to say "Well I didn't do that" No "sorry about that" or apology. She got a new one for my wife and as she was walking away she heard Jennifer say to her daughter, who was sitting in a chair in the lobby, "That looked fresh" which my wife heard. Wow, blaming the guest for bleeding on the bed. The next morning my wife went to talk to the supervisor about it and when she went to the front desk and asked for the supervisor the lady at the desk went and knocked on the office door, then she came back a couple of minutes later and said "I guess I'm the supervisor today" That told me that the manager really didn't care about customer complaints. Take my experience as a reason to not stay here next time you're going through Grand Rapids.

I DO NOT RECOMMEND THIS PLACE So I have been staying here at this place for over 5 years. This will be my first bad review for this place. I loved this place, but my last visit was the worse!!! This place has really started to improve with the last GM named Mrs. Alicia. She left and it had gone back down again. Lots of trash, noise, traffic and some bad people with drugs and some prostitution. The front desk manager name starts with E is still very rude and not accommodating. To make matters worse the new GM did not fix the problem when a housekeeper walked into my room without knocking and I had no clothes in. She had said she would fix my bill. When I got the bill she had not kept her word. Even after her management lied. The rooms were not as fresh nor clean. The housekeeping was very inconsiderate. This is not a place for families with children.

The worst. The room smelled liked they dumped a gallon of pinesol on the floor. The tv didn’t work. At 2:15 am the fire alarm went off for 20 min and then came back on and off for about 45 min. Very noisy regardless. Just a garbage place. No type of carpeting in the rooms at all. Avoid at all costs.

LOVE THIS PLACE AGAIN! So I’ve been coming here for 6 years and this is the BEST AND CLEANEST I’ve seen this hotel. The staff is now friendly. The room are being update and cleaned very well when better towels. I LOVE MRS ALICIA THE MANAGER!!!❤️❤️❤️ She is so welcoming and knows my name and face by heart. Very accommodating. There is no longer drama, noise, and police coming every night. It is surrounded by tons of restaurants, Airport, and mall. The only real complaint if I had one would be breakfast. If they had a full breakfast bar like some of the others it would put it over the top. Overall it is inexpensive and I’ll continue to stay there!

DON’T DO IT! Horrible hotel, dirty bathrooms, mold behind wallpaper, no fire alarm in room. Terrible manager needs to be fired! His favorite statements is we’re trying to run a business, well you’re running a horrible business. He needs customer service training and training on how to run a hotel obviously, because this one sucks!