Homewood Suites by Hilton Jacksonville Downtown-Southbank

Too many problems to describe. I am in Jacksonville FL for work. I checked in June 9th and am checking out August 4th. Upon check-in, I was informed that the hotel was under renovations but that I was on one of the new floors. While checking in, the front desk asked for a CC for incidentals, (the room has been fully paid for by the company I work for) I asked not to put a card down and that I would not be charging to the room. The woman at the front desk did not know how to bypass the CC, so she ran it for $25.00. When I got to my room, there was a foul odor. I found that the Dishwasher was filled with dirty, un-rinsed dishes. I travel for a living and know that things can happen, I put some detergent in but the dishwasher did not start. The buttons are broken. I notified the front desk the next evening after work, and was asked if I wanted to change rooms. I did not as I had already unpacked etc. She said that it would be looked at but they would not clean the dishes, to which I replied that they were not mine, and I would expect them to be clean when I checked in. I asked for cleaning service and reminded them of the dishwasher. Maintenance verified that the dishwasher was broken, and that they would try to fix it. The room was cleaned, but not the dishes. It took 3 times to have them clean the dishes, but they put them back in the dirty broken dishwasher. On the 7th day of my stay, I was told the dishwasher would need to be replaced and it would be a day or two. It has been 47 days and still no dishwasher. The 2nd day of my stay, the hotel ran my Credit Card for $300. The front desk could not answer why. I tried every night and every morning for a week to find out why and have it removed. I was told each time that a message was left for the manager but I was never contacted. Since I have been here, the power has been out twice, the water has been. turned off a minimum of 8 times, and the fire alarm was set off by construction at 8 am. The water is off again today. I was told it Ould be back on at 2:30. I work at 2... The girl at the desk told me "a sign was posted yesterday, you should have read it". I would not be typing this review if it weren't for her nasty disposition.

Beth is Awesome Beth was very respectful and nice. Her kindness was very much appreciated. Hotel lobby was clean and very organized. Rooms were nice and clean. Love the free breakfast. Definitely would recommend staying here. Homewood Suites hasn’t let me down yet. Please don’t jinx it.

Great customer service Beth was awesome at the front desk. She was super helpful and nice! I don't know what else to say for this review as the minimum character count is 200. I'll follow with a great fact I learned in school; the mitochondria is the powerhouse of the cell.

Customer Service Once we arrived to the front desk we were immediately greeted and given service with one supervisor assisting to make sure we were in the correct area. She then informed us of an upgrade to our room which was magnificent!! Beth has outstanding top tier customer service as she made sure that we settled in nicely and had everything we needed!

Wonderful staff The hotel was undergoing renovations and was a little noisy- the work stopped at 6 pm, so there was no evening disturbance. I am sure the update will enhance the appearance of the rooms. However, the rooms are clean as they are now although outdated. More to me than the modernization of furniture is the friendliness and kindness of the staff- the desk staff is awesome each and everyone especially Jha'ne Wheeler- thank you for going above and beyond.