Holiday Inn Resort Oceanfront at Surfside Beach by IHG

Long weekend The hotel was very clean and staff was professional. Nice bar and restaurant area. We came down to do an offshore fishing trip out of murrels inlet but the weather didn’t permit us goin offshore. Had a great time at holiday inn surfside. One mile walk down the sidewalk they are several restaurants ice cream shops and shopping stores.

Service above and beyond As for the hotel itself it was ok. The room we stayed in was really small. As a platinum elite member I was treated extremely well. All of the staff from check in till we checked out were extremely friendly and seemed to care about our stay. We even had a waitress named Jamie on the morning of our departure talk with us and listened to our experiences. Now that is in my opinion above and beyond what is required of them to do. On the plus side we met a corporate member that happened to be there on vacation and she also spoke with us about our stay and previous stays at other IHG hotels. Have you ever had a corporate employee speak to you about your experiences and genuinely listen and care?? You have to understand that this is what true customer service is all about. They genuinely seemed to care and tried to make our experience as pleasant as possible. I’ve been an IHG member for close to 20 years and haven’t found a better hotel group as willing to and capable of the service they provide. And a shout out to Cheri the hostess when we checked out. I had spoken to her before we arrived and she actually remembered me when we departed.

Holiday Inn Resort Oceanfront @ Surfside Beach My husband and I stayed at this Holiday Inn at Surfside last year and enjoyed the experience so much that we chose to return to the same hotel this year. However, this year our experience was not as enjoyable. Last year we were on the 4th floor which was perfect but this year we were on the 6th floor. The 5th and 6th floor of the hotel do not have privacy barriers between the balconies and therefore spending time on the balcony was crowded with other peoples conversations and them listening to ours. Additionally, one of the best parts of coming to the beach is listening to the ocean but leaving the door open as we walked through the room and slept was not an option as neighbors could easily see in or even gain access to our balcony and of course our room. The room we had last year had a dresser with 3-4 drawers in it which we could unpack our suitcases which was nice for a week-long stay, this room did not have this. Another feature of the room I did not like was the door was on the other side of the wall from the bed which meant it was impossible to lay in the bed and watch the ocean which again was something we loved doing last year. On the second night of the stay, one corner of the room filled with gnats and then a large spider came out from behind the curtain area. We were unable to locate the spider and when maintenance came up to spray, he was also unable to find the spider and he had to spray for the gnats. My husband and I also love the fact that there is a cozy restaurant/bar down in the lobby and we loved Gov (that’s what his nametag said) but the other bartender we encountered was not as friendly and on one occasion continued walking by me until I finally asked why he was ignoring me, to which he replied, “oh I did not see you.” While this may have been true it is highly unlikely considering I was the only one sitting in the middle of the long side of the bar. My other major concern was the internet service. I had to work on two of the days that we were down here and I ended up having to use my hotspot instead of the hotel WiFi because it kept going out or saying weak connection. Finally, the last major concern I have is actually a safety concern. When going out through the pool area and down the steps to the beach, the last step is broken and on two separate occasions I almost fell trying to get up and down it. I also observed several elderly people that were struggling with the misplaced/broken step. This needs to be addressed immediately before someone gets hurt or breaks a bone. The front desk staff and housekeeping were very nice and willing to help out with anything we asked which we really appreciated. As platinum elite members we have stayed in numerous IHG hotels and last year we loved this hotel but after this experience it is likely we will try a new property for our next vacation.

Nice cozy hotel beachside! Oceanfront in heart of surfside beach. About a mile from the new Pier. Small cozy hotel. The pool is small but lots of loungers and tables to accommodate guests. Steps away from the beach. The bedding and pillows were comfortable. There is a small bar/restaurant in the lobby! They provided live music in the evenings.

Non use of pool Couldn’t use the pool because people who were not staying at the resort were using it for their pleasure there was a group of 12 with several kids. If not in pool they were in hot tub. These people were staying in one of the beach houses next to the hotel. There was also a man who had lost a leg who could not even get through the pool for them