Hourglass Aesthetics, Glendale

Thank you for your feedback. We take every patient experience seriously and would like to provide some additional context. You arrived approximately 45 minutes prior to your scheduled appointment time. As noted in our confirmation texts and emails, we kindly ask patients not to arrive more than 5 minutes early due to the size of our clinic and our commitment to maintaining privacy for those currently being treated. We offered you the option to wait in the lobby and also mentioned the café downstairs, which you chose to visit until your scheduled time. Regarding your results, at your consultation we reviewed that your treatment can take up to 14 days to reach its full effect. While some patients notice changes sooner, outcomes and timelines can vary. Your review was posted two days after treatment, well before the typical settling period. After seeing your concern, we personally reached out multiple times requesting photos so we could assess your results and make any necessary adjustments. Unfortunately, we did not receive a response. We take great pride in out work and patient satisfaction, and I would have genuinely welcomed the opportunity to evaluate and address your concerns directly. We remain open to reconnecting and reviewing your results if you would still like to do so. Our goal is always to provide thoughtful care and appropriate follow-up for every patient.

Thank you for your kind review we hope to see you again soon!

Thank you so much for your great review! Hope to see you soon!

Thank you so much for sharing your experience! We’re thrilled to hear you had a great first microneedling treatment. It was a pleasure taking care of you, and we look forward to supporting your skin goals moving forward