Lan's Special Nails

Nail Salon
2037 Exeter Road, Germantown, TN 38138 2037 Exeter Road, Germantown Directions
+19017519558
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68% of 111 customers recommended

Treat yourself to a relaxing nail care service from Lan's Special Nails in Germantown, TN and reap the benefits. Perfect your nails with a cleaning treatment and a new coat of polish from this salon.

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250
55 Tips
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Report | 3 years ago
They took three hours to do my nails, poor service, rude, attitude, and then wouldn't honor the groupon. I took my two granddaugter with me which I paid separate, however when I called and asked the price and when they went to charge me it was a lot more. They ended up giving me "Partial" credit on my groupon, so I paid about $25 more then I should have. I would not have been as disappointed if I had excellent service and good results. I had to go get my nails redone just 5 days later because they were so bad. I have had my nails done every two weeks for the last 30 years, and this is by far the worst job and experience I have ever had. If they were offering a day of doing pedi/mani's free I would not accept the offer. Horrible, I repeat horrible experience.
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Report | 3 years ago
They were nice & all business. Only thing I made an appt but still had to wait 45 Min. They didn't speak English very well & only explained that a technician was absent that day after I asked 30 mins into my wait. But they tag teamed & worked quickly once they got to me. They were nice & polite
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Report | 3 years ago
Took less time than those without groupon!
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Report | 3 years ago
Lan's special nail refused to accept my groupon. They told me that groupon had made a mistake and had sold too many groupons for them. they told me that I would need to contact groupon for a refund and that I would need to pay full price for the service that I received. I explained to them that I was not willing to pay for a service which I had already paid for. The staff became very argumentative and told me I HAD to pay. I tried calling groupon but it was after business hours. I felt very embarrassed as the staff was being irate and after trying to explain myself for 10 minutes I eventually left to go to my vehicle, but not before leaving my name, telephone number, and groupon #
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Report | 3 years ago
Easy to get in and out. Staff seems to want to please you.
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Report | 3 years ago
Awesome mani-pedicure. Really enjoyed it. Great customer service offering customer a free drink
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Report | 3 years ago
The use of groupon seemed confusing to them at first & it was stressful rather than relaxing for me. They do great work but wish they didn't speak so much in their native tongue. Made me feel like they were talking about me & the other customers. Need to get whatever issue they have with groupon resolved.
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Report | 3 years ago
They did an okay job with my nails but bad customer service.
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Report | 3 years ago
I thought the staff was great! However, I did not feel that I received a completed mani/pedi. It felt very rushed and I even think they left off the top coat on my toes. The polish did not last even a week, nor were my cuticles clipped. Also, without the groupon it wouldve been more expensive than any other salon as my friend joined me and paid a lot more than if were wouldve stayed in Midtown. I would think for a Germantown area salon it wouldve been a little better.
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Report | 3 years ago
The atmosphere was WONDERFUL!!!! I was convinced that I would return until..... The technician cut my foot in two places. Today it is one week later and one of the cuts is still sore.
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From Our Editors

Visitors to Lan's Special Nails undergo each spa treatment with a complimentary refreshment in hand. While clients relax, technicians perform simple manicures and pedicures or paint on intricate nail art. Techs also provide waxing services.

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Lan's Special Nails

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