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Minstrel Cafe & Pub

Food & Drink
4638 Lakeshore Road, Kelowna, BC V1W 1X5 4638 Lakeshore Road, Kelowna Directions
+12507642301

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250
78 Tips
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Report | 7 years ago
great ambiance
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Report | 7 years ago
We realize that lots of people were redeeming their Groupons on May 11 but the food was very slow in coming and pretty mediochre. Thank goodness we were sitting in the gorgeous garden while we waited.
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Report | 7 years ago
The wait for our food was extremely long - over an hour. Our server did finally bring us some complimentary bread, but it would have been nice to have had our food in a timely manner as neither of us could finish eating our meals because of the good bread we had eaten.
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Report | 7 years ago
Servicer and kitchen staff the day we went was lacking I believe this is not the norm. Or has the Minstrel Cafe been sold in the last 6 mths.
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Report | 7 years ago
Food and service was fantastic!!!
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Report | 7 years ago
Customer service is paramount to advertising from my experience this was dismal and in view of my personal effort to make these reservations with certain understanding at the restaurant almost two weeks earlier. This I did wait to use for my mother's birthday on May 1st but couldn't arrange for a day earlier to make it possible to get her there in a wheelchair because of their policy to close on Sundays until springtime. All said and with a very negative approach to my request to use these groupons at the paid value after expressing extreme disappointment for the change of policy despite bookings made well in advance with groupons understood to be part payment. In the end there were other tables very disappointed some of them even left which is certainly not behooving to a restaurant's reputation. Poor customer service made the patrons embarrassed and the server awkward never mind how it leaves a poor taste in the minds of some dozen patrons that may well cost more dearly in the long run for future business.
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Report | 7 years ago
Be more prepared for the onslaught of people on the expiry day of your Groupon!!
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Report | 7 years ago
Service was a little slow as they were very busy
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Report | 7 years ago
Service was excellent!
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Report | 7 years ago
IT WAS VERY BUSY AS IT WAS THE LAST DAY FOR THE GROUPON COUPON AND YET THE WAITRESS WAS EXTREMELY FRIENDLY AND THE FOOD WAS HOT WHEN SERVED AND IT WAS TOO GOOD TO LEAVE ANY!!
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Minstrel Cafe & Pub

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