Skin Concept And Laser, New York

Yolima thank you for your review. We are disappointed to hear you didn’t enjoy your appointment with us and we hope to clear up what appears to be a misperception from your experience. Firstly we do have a front desk attendant, the confusion might be a result of her joining you during your consultation as she is fluent in Spanish which was your preferred language, our trained technician then performed the service you requested. Besides the consent form, through the appointment our team provided detailed information regarding treatment and post care. We always try to take the appropriate time with our clients and in fact schedule significant time in between bookings to accommodate our clients questions. Though even this diligence can be challenged when a client arrives 30 minutes behind scheduled appointment time. Finally, the checkout process was efficient as we did not take your payment as you purchased your package through a 3rd party. Our front desk did however take the time to book your follow up appointment currently scheduled for Aug 30th. I hope we have adequately addressed any concerns and are always available for any questions regarding treatment, scheduling and post care over the phone. Thank you

Hi Yolima, We sincerely apologize that our service did not meet your expectations! You received laser hair removal on one small area which typically does not take a long time, which is why your treatment may have felt quick. We did call you the day before your appointment to confirm, and did ask if it was ok that you came at a different time in advance. We take the health and safety of our clients very seriously, and I am sorry it seems that was not demonstrated to you. Our technicians do try to be as thorough as possible in explaining the laser hair removal process before starting treatment, as, especially in the summer when the sun is out, the risk of hyperpigmentation is elevated. Additionally, we do have all of our clients fill out a consent waiver before their appointment explaining the potential risks of laser hair removal as well as the conditions that must be met for you to receive the treatment. The waiver does explicitly state the risk of hyperpigmentation and to avoid sun exposure before and after treatment. You did sign this waiver on the day of your appointment, but we are sorry you were not adequately informed of the aftercare and side effects. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We have tried to reach out to you as we would love to further discuss the situation with you and gain a better understanding of what happened. Please give us a call back at 646-719-1111 at your earliest convenience so that we may resolve this issue and help you in any way possible. Thank you and our deepest apologies once again.