Rosinha, Pawtucket

Customer service goes along way

We arrived at 7 pm on a Saturday night and there was no one else there except the four of us. Finally, one other group of 4 arrived and the 8 of us were the only ones there - we stayed until about 9 pm. We would have stayed longer for the music, but there was an issue that popped up unexpectedly, which ruined our evening, and it was handled terribly by the staff - the owner never appeared, even though we asked to see her. Initially, it was very difficult to find the restaurant as there was no sign on the outside of the building, and no sign on the inside of the building, once we entered it. It was almost as if they did not want people to be able to find it! We had to stop and ask someone in the parking lot behind the building where to go and then entered a door that had only the address number above it (999) and the word HOPE under it, although it was located on Main Street. The waiter was very friendly and pleasant and we enjoyed his service, for the most part. When serving appetizers, he should give each person a plate for the appetizers. (we had to use our bread plates after being served 2 apps.) Also, noticing when water glasses are empty and continuously filling them is important.The pitcher of sangria was considerably overpriced - $34.95. That came out to $8.75 a person for a goblet of Sangria - which is a typical price for a martini. The Sangria was tasty, but more like a fruit punch and did not have much wine in it at all. I would not recommend it, especially at that price. It was not listed on the menu so we did not know what the "actual" price was or if we were overcharged purposefully to compensate for having a Groupon. After our meal, the waiter strongly suggested coffee, so we asked for decaf coffee, but when he returned he informed us that they were out of it, as well as out of regular decaf tea. One of us decided to order regular coffee which was a french roast, we were told, and was terrible - much too strong/old?? Customer service is extremely important , and it was very poor upon our visit. The customer is always right, and the business must be willing to pick up the slack, if necessary, if they want them to recommend the establishment to others as well as return themselves. As mentioned before, I was told by the manager on the phone when making reservations as well as before we ordered our food as soon as when we sat down, that we could use the Groupon ($80.00 for four) even though it had expired a few days before. (There had been a wedding and the restaurant was closed the previous Saturday.) AFTER we ordered and ate all our food, the bartender (a young woman whom we had not met or seen all evening) was a sent to our table to deliver a "message" that there was a mistake and we could not use the Groupon (worth $80.00 off the bill), and she continued to argue this no matter what we said until we asked to see the owner, and she left to see if she was available. The owner did not appear but the waiter/manager returned and said that there had been a mistake??? They finally took the $80.00 off the bill. Needless to stay, we will not return to or recommend this establishment to others.

Really enjoyed our dinner there. Will definitely return.

Not what i expected, very nice quite and romantic