Zen Lashes

Eyelash Extension
14342 Ventura Blvd, Sherman Oaks, CA 91423 14342 Ventura Blvd, Sherman Oaks Directions
Today 9:00 AM - 5:00 PM Closed All Hours
+18186163167
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64% of 69 customers recommended

End your long work week with a relaxing facial or spa massage from Zen Lashes in Sherman Oaks, CA. Zen Lashes provides discreet and pain-free hair removal services, providing you with extreme privacy and effective treatments.

Deals (4)

About this Business

  • Hours
    Sun
    Closed
    Mon-Sat
    9:00 AM - 5:00 PM

Tips

250
21 Tips
Verified
Report | 3 months ago
Staff was really friendly but most of my lashes had fallen by the first week. Kind of disappointing
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Report | 4 months ago
First, the add on Groupon is very deceiving. They advertise two locations, Studio City & Woodland Hills. Come to find out Woodland Hills is not an operating location. So BEWARE!!!! These girls are not customer service focused or driven. They told me if I paid cash I could schedule for the next day, but if I used my Groupon instead I'd have to schedule a week in advance. Terrible, but hey! I really wanted lashes right?!! So ofcourse I paid cash, on the day of, she entered $100!!! Not the $98.99 as advertised. Since It was debit and she swiped my card, I assumed she would enter the total amount....98.99. I hate to sound petty about $1 but I know what great customer service is. So it saddens me to continue seeing terrible customer service, specially the ones that they're entire proceeds are from locals, friends, family, referrals, & GROUPON. So THEN, turns out my groupon cancellation did not go through!!! Why? How? Who knows. (Thats for another day.) After dealing directly with groupon in efforts to get refunded or groupon bucks, days had gone by from the day I noticed so I was no longer entitled to a refund of anything. On my next appointment I let the the lash tec know what was going on and all she said, "Oh no! Maybe I have a number I can give you to call and see what you can sort out." "?????!!!!..Even as I was leaving I had to remind her to give me the number. Sooo NOT helpful! But of course she did not forget to remind her receptionist to charge me $50. At that point I was not going to allow to be taken advantage of any further and used the groupon since I wasn't getting anything resolved anyway. Mind you that groupon included a full set and fill. I scheduled for the "fill". The day of, I was running late and they had no way to accommodate me AT ALL and then the receptionist said to me "If you want to reschedule it will be $15 charge." I was shocked but at the same time at that point what could I expect from these girls. I saw Lashed prices on the website, 'Super glam' lashes showed to be at least $200. (They have prices up to $500 FYI) What was shocking was that she made absolutely no effort into trying to solve the situation herself as a business. All that mattered to me at that point was the customer service they could provide to keep me coming back. Lash Quality; My first full set was not even FULL and they were falling off as I was leaving the "Salon". She spent 15 minutes the first time, I was hoping the second time I went she would really do a better job with the full 30 minutes, but nope! Same situation. If I wanted to spend $200.00 on lashes I would have never gone to groupon to try and get a good deal. These people take advantage and treat they're groupon customers less than they're other preferred customers. Tip: ALL YOUR CUSTOMERS ARE IMPORTANT!!! THAT'S HOW YOU HAVE MONEY TO TRAVEL AND STAY HOME FRIDAYS AND SATURDAYS! If your groupon customers are NOT important to you (because you feel ripped off from Groupon) then maybe you should terminate your advertisements through groupon and stop suggesting those groupon customers to pay you cash instead of using the groupon which is how they found you!
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Report | 5 months ago
Great experience and comfortable enviornment.
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Report | 8 months ago
Great place
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Report | 10 months ago
Horrible customer service.Do Not buy Groupon's for this place! Lash technician was rude and disrespectful. They don't honor your lash fills nor answer or return calls to set an appointment for the Groupon. I understand Groupons aren't as lucrative as the alternative but I expect professionalism regardless, you will not receive that here. Nor will they even acknowledge you when you walk in, awful!
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Report | 11 months ago
I made an appt with Andrea after reading the horrible reviews on Shawna. Andrea was great, spent 1.5 hours putting on a new set of lashes. When I went to checkout and hand over my groupon the receptionist said that I couldn't use it that only Shawna excepted the groupons. I told her that no one ever told me that, at which point she started getting an attitude and Shawna (sitting 10 feet away) piped in and said that I would have to pay the $150 (or whatever it was) for the full set. I said I'm sorry that she will have to compensate Andrea, and dropped a tip on the desk for Andrea and walked out. While I was getting my lashes on, I could hear the receptionist booking out appointments 1-2 weeks in advance when the customer stated they had a groupon....meanwhile a customer walked in to get a refill with Shawna and I sat there and listened to Shawna tell her that she would have to pay for a new set because there were no lashes left to fill. The customer got upset and said that she tried getting an appointment earlier but that they were all booked....Shawna said that that wasn't true that she had lots of openings... (now this was true, she had lots of openings for people who were paying full price and not using groupons). The customer ended up leaving, after which Shawna continued her nap waiting for her next customer. In between her hacking away complaining how sick she was. Although Andrea is great at what she does, I would not go back based on my treatment and my observation of how Shawna treats her customers. Hopefully Andrea moves to another salon. If you do buy a groupon be prepared to wait far in advance for an appointment (unless they are truly dead) and also be prepared for Shawna to to a crappy job based on my observation and the reviews of Yelp users ( I beleive she spends half the amount of time on Groupon customers).
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Report | 11 months ago
did not like their product. lashes started falling the same day , and before two weeks, I did not have any. besides, my full set looked like a half set. I wonder if it was because I used groupon. I will not go back.
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Report | a year ago
The owner had a lot of attitude and was talking poorly about other clients to other employees as she was doing my lashes. She never asked me how I was doing or any questions regarding the lashes she was applying. She applied them then finished and they were awful. She put them on the ends only and the length she choose were so long it looked ridiculous. On my refill she was so unaccomadating and RUDE to me I left and do not plan on returning to her for any services nor would I recommend her to anyone.
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Report | a year ago
Unfortunately not a good experience! Rescheduled my appointments multiple times, very dirty and customer service is terrible! They are cheap, which is great, but that's about it.
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Report | a year ago
I bought a full set and I had to pay extra to make them look like a full set. Also she left glue on my hair, face and shirt!
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From Our Editors

Whether you're new to the day spa experience or an experienced vet, Sherman Oaks's Zen Lashes has services to accommodate everyone. Keep that summer glow all year long with Zen Lashes's tanning services, including airbrush tan. Discover the best hair removal method for you and your personal needs, such as threading. Pamper yourself silly with a wide array of beauty and cosmetic services, such as eyelash extensions. To ensure availability of its staff, this spa asks its clients to book appointments in advance. You can get the whole shebang for the same price as other spas. If you're looking to rack up your frequent flyer miles, feel free to pay by major credit card. At Zen Lashes, you won't waste any time on parking with a garage nearby. Store your bike safely at one of the main bike racks near this spa. If health and wellness is a priority in your life, make sure to swing by Zen Lashes for the day.

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Zen Lashes

Sun
Closed
Mon-Sat
9:00 AM - 5:00 PM
Groupon has verified that the customer actually visited Zen Lashes.