Some friends and I went to have some beer and food, but ended up having quite an unpleasant experience! After getting to Faultline and seating ourselves, we gave our server the Groupon printout and asked for the appetizer we wanted and the beer flights that were part of the Groupon. After a few minutes, he brought the flights, and then asked for the Groupon. We told him that we had already given it to him. He found it but then asked where the other Groupon was. We told him we only had the one. Then, he informed us that the flights he brought us were double flights, each of which count for 2 single flights (the Groupon covered only 2 single flights). After telling him we ordered only what the Groupon covered, he gave us a confused look and said we would have to pay for the 2nd double flight. Ugh, really? You make us pay for your mistake (or at best a misunderstanding between the customer and the server)? Ok, whatever, my friend graciously said he'd just pay for the extra double flight.
Anyway, about 15 minutes later, after we've almost finished our apps, the server came back and told us that he couldn't accept our Groupon because there was no expiration date on the printout. I searched all over the Groupon, and he was right! For whatever reason, the Groupon voucher did not have an expiration date. That's weird! He said that if I could just show him the Groupon on my phone, he could accept it. Well, darned if I can remember my login and password! I told him they should be able to verify the Groupon by just scanning the barcode on the printed voucher, right? He said he'd have to ask his manager. After a few minutes, the manager showed up and said there's no way he can accept the Groupon without an expiration date. I told him that I printed out the Groupon as it was on the website, and that he should be able to verify it with the barcode that was printed on the voucher. He said he couldn't do that because it's Groupon's barcode, not the restaurant's. Duh! I know that. That's why Groupon provides an app that restaurants use to scan the barcode and confirm it's valid. He said that's not they way his restaurant did it (they apparently have someone call Groupon days later to confirm it). Therefore, he would not accept the Groupon, and we'd be responsible for paying for everything. After 10-15 incredibly frustrating minutes of arguing why we shoudn't have to pay for the poor way that they verify Groupons (and the fact that Groupon didn't provide an expiration date on the voucher), one of my friends stepped in an brought up the point that we had presented the Groupon upon arrival, the server accepted it, they served us the food and drinks, and then only after we finished half of it, were we informed they would not accept the voucher. Putting it in this perspective made the manager realize that he was being unreasonable, so he said he would accept the voucher. Anyway, we ended up ordering more food (we were always planning on having dinner as well as the app & flights from the Groupon), but overall it was quite an embarrassing and frustrating experience. Plus, the food was way overpriced. Truly, it was the worst I've ever been treated by an establishment who you would think would welcome our business. (After getting back home, I looked at the voucher online after locating my password in my password file (I know, not very secure), and it still showed up with no expiration date.) Groupon you need to fix this problem! And, Faultline, if you're truly that worried about people passing off expired Groupons, you should really start using the Groupon app. Plus, by not verifying right away, someone could just keep using the same Groupon voucher over and over (until the expiration date, if there is one).