True REST Float Spa Tempe, Tempe

I had a very disappointing experience at TruRest Float Spa today. I came in expecting a clean, relaxing environment and was even considering a membership, but after this visit, I will not be returning. The facility itself was not up to acceptable standards. There was a noticeable mildew odor, the shampoo/body wash/conditioner dispensers were not functioning properly, and the shower drains were clogged with hair to the point that they did not drain effectively. This level of cleanliness is concerning for a business that promotes wellness and relaxation. Customer service was equally troubling. The employee at the front desk, Jeremy, was unprofessional and dismissive. He made the interaction uncomfortable and did not provide helpful assistance when concerns were raised. When I asked for information about management, he refused to provide it. After I brought up the condition of the facility, his only response was “that’s interesting,” which felt dismissive and inappropriate. Additionally, there were issues with pricing transparency and promotions. I purchased a Groupon for two sessions and attempted to confirm first-time client eligibility by phone but did not receive a call back. Instead, I received automated text messages indicating I should qualify as a new client. Upon arrival, however, this was denied due to a prior visit to a different location 7 years ago. This policy was not clearly communicated and felt misleading—especially since the same employee continued to promote first-time client deals after denying our eligibility. I was also not provided with a receipt, which raises further concerns about professionalism and operational standards. Overall, this was a frustrating and unsatisfactory experience. If a business is going to charge premium prices, it should maintain a clean environment, provide clear and accurate information, and ensure staff are trained to treat customers with professionalism and respect.

Just an okay experience--nothing special.