About this Business
8:00 AM - 7:00 PM
(Schaumburg, IL location)
First, their website allows to make an appointment for 6pm to do the alignment (that is why I chose this groupon). They called me at 5:50pm on the day of the appointment (I was on my way there) that they do not do alignments that late (no technician available). I had to reschedule for a different day & time.
Great service, Great value.
There's no change in the wheel alignment, even after they said they aligned it.
Finally they blamed Honda. Seriously?? After spending(waiting) there for 2.5 hours on the car??
Got us in and out early! Very friendly and efficient.
I first spoke with a Jake (Jacob) on the phone. Very personable! I set my appointment for Saturday morning and it went without an issue. This was truly, the first experience while with Groupon, that I have had. When I picked my car up, I was told that I was going to need an alignment. I wasn't pressured into anything, or given a long list of things that had to be done "right now!" I was told to call when ready to set up another appointment. So far, the best money spent through Groupon.
Service speed is not satisfactory even if I made an appointment. Alignment took more than an hour in early morning (no other car was in) and the issue found during alignment revealed some precious Sear auto center quality issue.
The oil change was fine, but they did not put down a protective sheet on the floor of the drivers side and got muddy footprints on my carpet, they did not give me a new oil change sticker to mark when I would need to get a new oil change, and there were smudges of dirt/oil on the inside of the driver door.
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the location I went to was horrible they did a visual inspection and missed the fact that I had a headlight out and absolutely no brakes in the front. within two days my wheels were grinding. they tried to rip me off and get me to pay for an oil change separate. strongly advise against then they don't know what they are doing! horrible experience
Online scheduling system had a glitch so after I rescheduled my appointment successfully, it did not show up on their book.
Be prepared for at least a 1-hr wait time for a 10-min oil change. Even if the technicians were not busy, my car was left on the exterior parking lot until the very last 10 minutes of the full hour.
From Our Editors
Sears Auto Center has been servicing vehicles since its first location opened in Chicago in 1931. The award-winning center's staff experts take pride in providing customers with the parts and services they need. That begins with complimentary Performance Snapshots, which are thorough evaluations designed to increase vehicles' lifespans and performance. Other free services include steering and suspension evaluations and wheel-alignment checks. Along with these complimentary offerings, Sears Auto Center provides patrons with comprehensive car care, including tuneups, oil changes, tire repair, and vehicle-maintenance packages. And if your battery's warning light is on? Don't worry—experts can perform a thorough check looking for leaks and corrosion or just to see if it needs to be replaced.
Sears Auto Center