Visions Forever, Whitman

Very responsive. Good service for the money.

I had a disappointing experience with this merchant following a video transfer transaction. While the merchant acknowledged an internal error that delayed the project timeline and refunded the expedited processing fee, the way the situation was handled afterward was unprofessional. Instead of focusing on resolution, the merchant took time to look me up personally and referenced my profession in a condescending manner. His written responses were unnecessarily combative, dismissive, and self-centered, shifting blame to the customer and using exaggerated analogies rather than maintaining a respectful, service-oriented tone. As a customer—and a small business owner myself—I understand that mistakes happen. What matters most is how they are handled. Unfortunately, the communication lacked professionalism, empathy, and accountability, which ultimately overshadowed the resolution itself. I hope the business reflects on how customer concerns are addressed in the future, as respectful communication is just as important as the service being delivered.

Good communication after purchase, I didn't like the hidden $25 for using groupon basically made it same price as competitor. Makes Groupon not useful.

I bought this deal, received the envelope, sent my mini dad's and have not received any communication. There is no whcontact info. Anywhere to talk to anyone.please contact me