Hampton Inn Albany-Western Ave/University Area

Nice hotel, convenient location We booked this hotel so that we could visit our daughter ,whom lives in Albany and have dinner for my 50th Birthday. Check in was super smooth, our room was nice and cool for such an extremely hot day. Very clean and I loved the white bedding. I’m super picky when it comes to beds because both me and my husband have bad backs. No issues at all. Very comfy. There were darkening shades on the windows we liked too. The bathroom was large and clean also. The only issues were the bathroom fan didn’t work and the bathroom door had no lock. These things didn’t matter to us as a married couple though. Oh and need to mention there is also a really good free breakfast in the morning. This will be our go to for future visits.

Exceptional, professional customer service! As always, this clean, organized home away from home did not disappoint! I am especially grateful for Rizvi, the general manager, who worked personally with me so that I could revise my reservation just weeks before my stay due to an unanticipated family emergency. Exceptional, professional customer service is a key characteristic of this Hampton Inn!

Black mold behind a/c curtain I strongly suggest you check around the a/c unit if staying in this hotel. My overnight stay result in a severe headache, coughing and congestion due to black mold we found. Other than the mold we found the staff very nice and the room was clean otherwise

A decent Hampton Inn Having just spent an awful night at the Hampton Inn in downtown Albany, we were apprehensive about staying here. We booked here as there was a superior selection of restaurants close by, Crossgates Mall was on the doorstep and access would be easier to places we planned to visit. What a difference - chalk and cheese! This is a good property. Reception staff were friendly and professional. Our room, whilst being somewhat similar to the downtown Hampton Inn was larger, brighter and generally more welcoming. The a/c unit was quiet and didn't emit cold air when switched off. We didn't need it on as the weather had gone cooler. The window opened (with integrated bug screen) for fresh air. The bathroom was still pretty basic but there was shower gel!! Beds were comfortable and it was clean with regular housekeeping. Public areas were also bright and modern and whilst breakfast was unremarkable, the area was kept tidy despite being busy. Parking was free (unlike the downtown Hampton Inn). One slight downer but no deal breaker - there was a large barbeque area adjacent to the car park we overlooked. Don't know if it belonged to the hotel or what looked like a public park adjacent. It was used over the two nights we were there by a raucous group who were drinking and cavorting into the late evening. We were high up and the window provided fairly decent sound proofing but we couldn't have it open for fresh air in the evening because of the noise and faint unpleasant odour of what ever this group were cremating.

No complaints here! Great stay, comfy bed, quiet location, friendly staff, tasty cookies, with a hearty breakfast to boot. Can’t complain about any of that! Since I have to keep writing to fulfill the requirement, I will also add that parking is plentiful and free.