GrandStay Hotel & Suites

Family travel Friendliest front desk staff. Clean and spacious accommodations. Pet friendly. A very nice place. Would recommend for all pet loving travelers. 4 adults and one small Fido comfortably accommodated. Well worth the stop. Breakfast was a plus as well.

Dirty and lacking First glance, it seemed like it would be an okay hotel experience. Reviews were mixed, but our family usually gives the benefit of the doubt to the good reviews. We were greeted by a happy hotel staff member at the front desk. However, he and his coworker expressed that they were stressed as the hotel had never been booked this full before. We get to the room. It's not clean. Mold growing in the tub. dirt on the floor. large pretzel debris in the pull out bed. The pull out "bed" is the main source of contention. There was no bedding provided anywhere in the room for the pull out (and yes, we reserved a two bed room). We knew they were busy at the front desk, so my husband went down to get bedding. They were able to provide sheets and a pillow, but no pillow sheets or blankets were available. The mattress in question was heavily stained and very thin. The mattress was lumpy and painful. we tried moving it to the floor to see if that would provide more support, but it didn't. My older son chose to curl up on the floor instead. The regular bed wasn't bad and the room was nice in the respect there was a full size fridge. location was Convenient. While we were there a pipe leaked and the stairs became unaccessible for a day. The pool is tiny. It's all concrete and the floor becomes very slippery. The hot tub was out of order and looked as though a large amount of mud had accumulated at the bottom of it. If you need one bed only and just need a place to stay overnight this wouldn't be the worst option, but if you have a family look elsewhere.

If cleanliness doesn’t matter stay here Hotel is due for a renovation, continental breakfast was awful even our teenage son who eats everything in sight couldn’t eat it. Restaurant is connected to hotel. We had the one bedroom and it was perfect for our family of 4. Kids slept on couch and we had the bedroom.

Pleasant surprise! Three of us were on our way to Kansas City from Minneapolis and found Grandstay Hotel & Suites in Ames, Iowa to be the perfect midway location. This hotel was very clean and accommodating. We were able to reserve a two bedroom suite with a pull-out sofa which was great for us since we each had our own space and even separate televisions. A small kitchenette made heating up food easy and the hotel breakfast was complete with eggs, sausage, waffles and other items such as yogurt. The hotel staff was friendly and easy to work with, even though we arrived after midnight. We would definitely recommend this Grandstay Hotel & Suites. It was easy to find from Hwy 35 too.

Extremely frustrating stay and booking experience, rude management We checked in late in the evening and noticed immediately that the room we received was not what we had booked online. The website clearly indicated in the description and in photos that the 2-bedroom suite had separate bedrooms with doors that closed and separated the areas. I told the front desk clerk about the issue and was told that there were no other rooms and that due to multiple events in town that weekend, all other hotels were booked as well. We contacted the booking company right away that night and did not make much progress with them. We felt we had no other options and made the best of it for the two nights we were there but found out later that we should have gotten out right away if we wanted any recourse for this issue. I spent many days over the next few weeks trying to remedy the situation with the 3rd-party booking site I had booked through (a very frustrating process). When I finally reached the extent of what I could do with the booking company (very minimal) they suggested that I could try to contact the hotel for some sort of a refund since the hotel had denied their request. I called the hotel right after that, and the manager insinuated that I was only looking for compensation after my stay. He was quite rude and eventually hung up on me. Do not believe what you see on the website! There is no guarantee you will get what you paid for, and the conditions of the rooms are less than stellar on top of it. Our dishwasher didn't work, the small closet smelled like pet urine, and the beds were horribly uncomfortable. Our family travels a lot for tournaments, and we always leave positive reviews for properties that meet or exceed our expectations. The same is true for negative experiences. Hopefully others will heed these warnings and choose a different property instead.