Westlake Hotels Amsterdam

Good Staff were so lovely was completely put at ease with any questions I had took time to explain the best ways to get around the city and the rooms were comfy and basic especially for the price only thing I found was you could hear absolutely everything through the walls and our door lock was broken but I’d recommend staying

Good, but could do better We have just returned from a week trip to Amsterdam, staying at this hotel. The hotel is a 3 star, so we went in with our eyes wide open and were not expecting anything more than the equivalent of a Travelodge or Premier Inn. The facilities were absolutely fine. The beds were comfortable, the rooms were spacious and the shower was hot. All the basic needs ticked off for a base whilst exploring the beautiful city. It’s about a 10 minute walk to the Hoekenes tram stop through a nice park and then about 20 minutes on the tram to the main area. The hotel helpfully gives you a map with what trams you need to take to get to most places. It is so easy to get around. We did have a couple of issues whilst we were there. I emailed the hotel a few days before and was able to upgrade to a room so we had a fridge, daily bottles of water and tea and coffee makings. Sadly I had to go back to reception every day to ask for the water as it was never delivered, despite promises it would be sorted it wasn’t for the entire stay. There were a few days where the coffee and wooden stirrers weren’t replaced and the safe didn’t work and wasn’t fixed until 5 days into the trip, despite asking about it every day. The only other thing I will add is we had a room directly above the main entrance. The younger guests were coming back to the hotel in the early hours and enjoy a further smoke outside, so the noise and smell could sometimes be a bit much. However we did sleep soundly once they settled but woke up with the munchies . . . . .

Avoid Avoid Avoid Avoid The male staff that was working on the weekend morning was unbelievably rude I told him the hallway was flooding from a pipe by a corridor room on the way to my room, he went to look and shrugged it off asked if its my room? is it effecting me which I had to walk through to get in and out of my room, he also overhead me an my friend laughing an talking and asked what are we laughing at do we have a problem to which we asked why he would think we did? Then on the way to the room there was Cockroaches on our door an in side our room, the ceiling was water damaged and falling down, beds was falling in frame flimsy, no heating jad to ask for a heater, no kettle was told can hire for 5 euro because people wash their nickers in so definitely didn't want to hire it, windows dont open , the hotel is pretty far from the centre took us about an hour, the only positive was the female reception ladies was very nice and friendly

Beds were super comfy I think I had a basic triple room and it was that, basic. We had no Air conditioning and it was boiling (however it was summer when I stayed there). The beds were really comfortable. The room was cleaned daily with fresh towels left neatly folded on the bed each day. The staff were super friendly providing a warm and friendly welcome. They were super helpful too. There isn't much in the area to do and there are limited food placs within a 10 minute walk. The local bus stop and tram were only about a 10 minute walk away. You can use the tram to take you straight to central station. If you walk 5 mintues in the opposite direction from the tram there is a bus direct to the airport. They don't stop outside the hotel, but they are easy enough to get to on foot. I think the tram takes 30 mntues to get into the center of amsterdam. I would allow a good 50 minutes of travel, from stepping foot out of the hotel, to get to amsterdam central. The hotel provides parking, which you have to pay for. There are bikes available for hire. I didn't have breakfast there so can't comment on this. They have snack machines and drink machines but not all of the machines accepted card at the time of my visit. I Can't complain for the price point. Saying this, then room did feel dated. But everywhere was clean and fresh. I would recommend for a budget stay. The hotel also allows you to purchase a travel card if you need one during your visit. Just makes getting around easier.

DO NOT STAY HERE!!!! Do not stay here under any circumstances, I had my belongings stolen from my room by staff. And when I raised my concerns about this no one did anything to help me I am now going through police and travel insurance, so upsetting, holiday ruined