Holiday Inn Express & Suites Austin NW - Lakeline by IHG

Austin, Texas United States of America

Holiday Inn Express & Suites Austin NW - Lakeline by IHG
4
Availability
791cherrym
1 year ago
Safe solo trip Solo trip three nights. The manager, Marlene, and her staff were very kind, helpful, and professional. They made an effort to give me my member' points and suggested to book directly from IHG in the future. The room on the 3rd floor was clean, comfortable, and quiet. Housekeeping is upon request of tough can just ask for what you need, and they would accommodate it. They featured a members social event Monday- Wednesday with food and drinks, but I was not in the hotel at 6pm. The location was central enough that I could get around all of Austin while avoiding major highways with a 20-30 minute drive in any direction.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property LocationWith a stay at Holiday Inn Express & Suites Austin NW - Lakeline by IHG in Austin (Anderson Mill), you'll be within a 15-minute drive of Lake Travis and Lake Austin. This hotel is 13.4 mi (21.6 km) from Kalahari Indoor Water Park and 16.8 mi (27 km) from Lady Bird Lake.

RoomsMake yourself at home in one of the 65 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

AmenitiesEnjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a banquet hall.

DiningEnjoy a satisfying meal at Serranos serving guests of Holiday Inn Express & Suites Austin NW - Lakeline by IHG. A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

Business, Other AmenitiesFeatured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Austin? This hotel has 780 square feet (72 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
791cherrym
Safe solo trip Solo trip three nights. The manager, Marlene, and her staff were very kind, helpful, and professional. They made an effort to give me my member' points and suggested to book directly from IHG in the future. The room on the 3rd floor was clean, comfortable, and quiet. Housekeeping is upon request of tough can just ask for what you need, and they would accommodate it. They featured a members social event Monday- Wednesday with food and drinks, but I was not in the hotel at 6pm. The location was central enough that I could get around all of Austin while avoiding major highways with a 20-30 minute drive in any direction.
DPfromColorado
Not up to par This was our least favorite of 4 Holiday Inn Express hotels we stayed in on a recent trip. This was probably most influenced by a saggy mattress, but we also had a problem with the refrigerator freezing some of our food and we needed help (and a replacement controller) to get our TV to work. Not quite as good lighting as the other hotels.
Relax43078237416
Bed bug alert! Avoid this place. BED BUG ALERT. DO NOT STAY HERE. middle of the night had been bitten over a dozen times. Manager was of no assistance and we had to flee in the middle of the night. Have video and photo evidence. Morning manager wasn’t scheduled to arrive until 9 and the person there did nothing.
bwdcougar
Good Room and Location. Broken Spa-Cool Tub The location is good. Near restaurants and major highways. The room was comfortable and the breakfast was nice. Our only reason for not giving the property a 5 star rating was the non functioning spa. The front desk people admitted that it was just a hot tub. It was a cool tub that used to be a spa with hot water. It was our only disappointment with our stay.
JA A
Will never stay here again. I wouldn't recommend this hotel. Toilet wouldn't flush in 1st room. Room moved to discovered dirty sheets. Tired, figured just change the sheets. Changing rooms would've been better. 3 trips downstairs to get the correct size sheets. Night manager finally found a king sz fitted mattress cover. But no fitted sheet & one flat sheet. Remote extra dirty when wiped down. As if it had not been wiped off in quite some time. Called head office and complained. They were nice, only reason I'm giving them a 2 rating! While they thoroughly cleaned the room the next day and gave me a bunch of conciliatory points it does little to make me feel better about this location. Breakfast was substandard. Next morning asked for head manager, she had the front desk to say she was not in. Head manager was unaware I could see her sittingin her office. Left number, she never call. Next week, manager from hotel did call but not manager I left message for. He apologized profusely. One of the staff persons who knew of my complaint shared during my stay that head manager at site was lax on upkeep. Hopefully if you are reading this, there is a new head manager so that your stay may be more pleasant.

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