Clayton Hotel Belfast City

Excellent Staff at the Clayton Hotel Belfast My recent visit to the Clayton Hotel was an amazing experience. Specifically, the level of service provided by Leon Smiley was exceptional. Leon was consistently courteous and prompt, ensuring all our needs were met with the utmost professionalism.

Business trip Service was amazing staff very attentive. Room spacious and inviting. Breakfast was excellent so much choice and the quality of produce amazing.

A Stay With Some Unexpected Surprises I'll try put a bit of balance on this. The Clayton Belfast is ideally located, whether you're visiting to shop, explore the city, or attend an event. Every staff member we encountered was helpful and welcoming, which gave us a positive first impression. We knew that staying in Belfast—especially on a weekend—would be expensive, and we accepted the price when booking. At €270 / £234 for one night, we expected a certain standard from the Clayton brand. Check-in was quick and seamless thanks to the excellent staff. However, our room was a disappointment. It was noticeably small and very basic, offering no real frills. More concerning was the standard of cleanliness. While the room appeared clean at first glance, it was clear on closer inspection that it was only superficially clean. Cups and towels hadn’t been properly washed, and one of the pillowcases had what looked like makeup on the underside. As we were only staying for one night and heading out shortly after arrival, we decided not to spend time requesting changes—but the issues definitely fell short of the standard we expected. Sleep itself was fine — despite the usual Saturday-night bustle, the bed was comfortable and we left the next morning without raising any concerns. However, once we got home that afternoon, it became clear that something had been very wrong. I realised I had been bitten extensively by bedbugs (arms, armpits, back), and my partner had broken out with cold sores. It's 8 days since our stay and we both have visible evidence of both bedbug bites and cold sores. I contacted the hotel to report the issue, but unfortunately I haven’t received so much as an acknowledgement. For a hotel at this price point, that lack of response is disappointing. The Clayton isn’t a budget option, and with many alternatives nearby, I would strongly recommend considering those instead.

Lovely hotel! Will be back! Absolutely loved my stay here - the team were so welcoming from front of house, to the restaurant team and everyone in between! Highly recommend staying here if you are in Belfast.

Belfast overnight trip Stayed here overnight. Very nice hotel, comfortable bed. Staff were very polite. In the heart of the city. The only problem I had was I wanted to look at a rugby match they weren’t showing it in the lounge or on tv in room and it was on a national channel. Staff were directing me to another pub to watch it. That doesn’t make good business sense to me but otherwise it was a pleasant stay