Holiday Inn Express Hotel & Suites Belleville by IHG

We will give it another try. The hotel has been nicely refinished since our last visit. We were very satisfied with our room, except for the weird pillows that go flat when you lay on them. The desk clerk was very friendly, but he misspoke the time of breakfast availability in the morning, so we missed breakfast all together. Otherwise, a very nice place.

Beware - Hotel will cancel your reservation if you got too good of a rate. Beware - Hotel will cancel your reservation if you got too good of a rate. I made a reservation online for two rooms graduation weekend a year out. Hotel had not yet realized it was graduation weekend and cancelled my reservations a month later. They called and cited multiple reasons- "policy change" , "updated pricing due to renovations." When I called them out on price gauging due to UM graduation became very rude and said "Well your reservations are cancelled!!."

Very disappointing business ess practices. We ate very disappointed in this hotel and our stay. We stayed May 16th. We ate Elite members. We reserved a king room and specified we needed a very quiet room because we were both working re.ote with video the next morning. We also asked for an upgrade as elite IHG members. When we arrived we immediately witnessed a lot of construction vehicles on site. We had to park way out back and walk all the way to the front. When we entered the lobby we immediately witnessed an absolute mess. The floor was partially torn up and a section blocked off. There was a make shift desk where we checked in. We went to our assigned room, 339, and it was right alongside g busy, noisy I-94 highway. We went back down and asked to be given a quiet room as paid for. We were told we could be upgraded to a jacuzzi suite for an additional price. Now I was mad. If they had a quiet room and an upgrade, it should have been provided. We refused to pay more and the clerk refused to give us what we requested. Had we known the problem before arrival we would have stayed a few miles down the road. The construction was awful. Dust was covering the breakfast tables and we could smell it on the 3rd floor. Breakfast lady was rude.

Just ok. The shuttle service took 50 minutes to arrive at the airport. No apologies or actual service. Had to load our own bags. Didn’t get told breakfast times and breakfast closed. Front desk said shuttle was coming and then got downstairs and already left. Then said I needed to reserve it. Just an overall irritating experience.

Disappointing We stay often at HIE properties as they are normally clean, comfortable, affordable, and in convenient locations. They don’t have a ton of frills… sleep, hit the pool or fitness center, and we leave. Stayed at this property july 23, 2022 for one night with my wife and 15 year old daughter. 10 minute drive from a softball tournament with convenient access to I-94 so the location is good. Check-in was fine. Speedy and friendly. Breakfast is essentially the same at all of the HIE locations with minor changes depending on the day of the week. Got to room 315 which is a King suite. Sofa bed, mini fridge, microwave, and a ‘kitchen’ sink in the room. Have a look at the photos for the large red stain next to the sofa. Not sure it is was wine, pizza, or blood. Hotel was sold out so I didn’t bother asking to move. Woke up to Anya everywhere in the ‘kitchen’ area. Photos show a large group on the ceiling…all the black dots are small black ants. We didn’t use the area except for 2 bottles of water in the fridge so I have no idea what brought them in, but ceiling, wall, and counter had ants. Needless to say the cleanliness wasn’t up to par. Had only 2 bath towels for a suite. Asked and they brought up one more. Had sheets and pillows for sofa bed but no blanket. Called again and they brought up a single blanket. Shower was very hard to find middle ground between ice and burning. Set room to 70 degrees and the unit ran all night trying to keep up. Only 75 outside so it’s not like we were in a heat wave where the air should have trouble. As mentioned we use HIE often. So often I’m a platinum elite member. I wouldn’t stay here again and would choose another location. There are plenty in the area along with other hotel brands.