Juniper Preserve

Very rude front desk manager and subpar overall experience. Overall, we were very disappointed with our experience here. We stayed one night for Thanksgiving. The front desk manager, a blonde haired woman (with bad hair extensions), was very rude. My first interaction with her was when I called to ask about their King room and if the couch pulled out for our 4 year old. She was rude and short on the phone. When we arrived two days ago for check in, I recognized her voice. I said our dog who is an ESA was traveling with us and provided his verification card. She said "ok great" and handed the card back to me. The next morning I got a charge on my bill for $75 for the dog stay. When I asked why, the same woman claimed they do not accept ESA's and we'd still be charged. I asked her why she did not explain that at check in when I provided his card and she told me I was "supposed to know that already" - meanwhile EVERY other hotel accepts his ESA card with no additional charge. This hotel was dead with barely any guests so I guess they're struggling financially and need every little extra charge. I paid $30 for a specific sauna session in their barrel sauna from 7:30-8:30am yesterday. When we went out to the sauna it had not been turned on for us and was 50 degrees inside the sauna. I had a full work day yesterday and only had that one hour before starting a long work day at 9am. So this was highly disappointing. The Thanksgiving buffet for $80/person was ok. No major complaints on that. We are Bend locals and would not return - mostly because of the rude nature of the front desk manager.

Expansive views of surrounding mountains, sweeping vistas and glorious sun sets and moon rises. Lovely rooms, great food The hotel is gorgeous! Wild sage lined pathways welcome you along a winding road to an incredibly well appointed hotel. The king- bed Mountain View room was expansive! The bathroom had a lovely shower- lots of hot water! Great comfy bed with incredible views. The hotel’s restaurant, Iris, has lots of gf, v, and df options. The food is delicious, try the gf chicken chili and some of the curated mock tails. The servers were super knowledgeable about food sensitivities and allergens. The resort has rentals for pickleball courts, bikes, and golf. There is a great fitness center with weights, elliptical machines, and Peloton bikes. Take a walk along the perimeter of the preserve and enjoy the beauty of the high desert. Star gazing at night from the heated-extra-large hot tub and salt water pool truly top off the relaxing experience. Take time to sit by one of the numerous fire pits breathing in the fresh air and brilliant colors of the high desert. Enjoy this well designed hotel.

Nice stay outside Bend Very nice and clean resort. It is about a half hour outside Bend, so a bit inconvenient if you’re visiting sites in or near Bend, but definitely a nice get away. We checked in late and their computer was rebooting so we had to wait quite a while to check in. Other than that, staff was friendly, room was clean ankd comfortable, and we really enjoyed our stay.

Beware you might not get the room you have paid for This resort’s web/ booking site is misleading, disingenuous and has false advertising. Specifically, it alleges it has “Mountain View”’rooms available at a premium price. Our Mountain View room #233 was directly behind their large tall pool shed which completely blocked out any “Mountain View.”It is also located behind one of their 4? Story lodging buildings blocking out any views to the right. We thought we had been assigned one of their “standard” rooms and requested a rate adjustment, But No, the manager emphatically stated that room #233 and its adjoining room #227 were as advertised, even though he acknowledged the large pool building was directly blocking their views. So no adjustment for us. Go figure. The manager was blunt, curt and lacked any customer empathy. Sad. So, beware of Juniper Reserve when requesting any specific room. You may not get what you pay for. You have been warned. !

Best Place to Have a Wedding I don’t usually write reviews, but I felt compelled to after our experience this past weekend. We were in town for a wedding, and I have to say — what an absolutely incredible place! The entire staff was welcoming and helpful, making our time in Oregon unforgettable. One team member in particular, Lobarto, truly went above and beyond. His kindness, professionalism, and attention to everyone’s comfort and safety stood out in the best way. He played a big part in making the weekend such a success, and I just want to give him the recognition he deserves. Thank you, Lobarto — you made a great weekend even better! Individuals like yourself make people revisit again and again.