Comfort Inn Bentonville - Crystal Bridges

Does not reflect the good reviews it has gotten. Let me list the good first. It’s in a pretty low-key convenient place. Staff is nice and helpful. Now let me list the detractors. The hallways are filthy, specifically the stairways going up and down the hotel. The breakfast area has limited options and is not at all appetizing looking. No windows, no light, no life. The outside door to the hotel on the north side of the hotel does not lock. And the staff know this. The coffee machine in the lobby has not worked since we got here which was three days ago, and the hot tub does not work either. Neither have been fixed since we got here. No excuses for any of this. There’s a housekeeping staff on property and these people can well afford to fix broken items, especially as they relate and are there for the guest convenience. For being what was rated a 4 1/2 star hotel with the reviews, I would say they fall far short of that level. Beds are also hard like the previous reviewer stated and the pillows are absolutely ridiculously hard and look like little baby squares on the bed, not pillows at all. The last thing I want to mention is the air conditioning. We have been in two rooms and the air conditioning has been abysmal. It feels sticky all day and all night in the room and I’m in and out all day and night so it’s easy to be able to figure that out as soon as you walk in the door. I’m not sure what’s going on with this hotel and who really owns it, but it is not one of the best hotels in this area. If you’re looking for something that feels clean, light area and refreshing this isn’t it

HORRIBLE EXPERIENCE! Don’t stay I have a service dog and I do not mind showing his identification at all. Now when I do that out of my own kindness because I sure as hell don’t have to give you any information on my animals once they have been ID as a service animal i expect you to be just as kind back when you give dirty looks and talk rudely about my family member and have underling comments such as now the rooms going to stink like dog or there’s going to be pee spots now and so forth. Your establishment is super unprofessional. The pool has been closed for months and there’s no information that it’s down tell you get there and all the windows are blocked out. The only sweet staff member there was the breakfast lady Friday morning of my stay and that’s just sad when every employee is absolutely miserable made my stay very not welcoming will not be returning.

Think twice First I was given the incorrect room, I had requested a king bed and they gave me a room with two double beds, after my complaint they switched me to the correct design room, next the door key did not always work properly, then the TV would no work and when I tried to call down to the front desk the phone cord came out of the phone, I had to reinstall it but it would not lock into place, the lady at the front desk came up and rebooted the cable box and the TV was partially working again. Also when I booked the room it was not disclosed that the hotel was under restoration, dry wall dust was everywhere.

Fix the TV! Hate rooms with unworkable televisions. Room was fine, mini kitchen, clean, big room. The shower was glassed in, newly renovated for sure. Nice location fairly convenient to Crystal Bridges. Good value.

Not comfortable at all No hot water, roaches, hair dryer blew up. We told the front desk about having no water and problem wasn’t resolved. When checking out I told them that we still didn’t have hot water and about the hair dryer and roaches. They asked what room and then walked away without a word!