SIRTAJ - Beverly Hills

Great experience It is a great experience, with easy check-in, and a good breakfast. I like the coffee machine in the room. The staff is great, especially Sunny. Parking could be better, the front desk should open the gate for you at any time, but it's ok. Will recommend it!

Worst Experience EVER! DO NOT STAY!! I had a HORRIBLE experience with this hotel and I would caution anyone looking to book with them. I booked through a third party website and booked a Double Queen Bed Room when I arrived and checked in I was given a Single Queen Bed Room. I never requested the change and was in town for a surgery and I needed the two beds. I brought this to the attention of the hotel receptionist. I spoke to the manager who told me that they don’t allow third party websites to book double queen bed rooms that they only do that through their official site and that it was the third party fault for allowing me to book it that way. The only thing I was offered was a room that did not have functioning air conditioning. I was staying there for a few days and that wasn’t going to work. It seems like this hotel is constantly having issues with third party websites and should stop allowing customers to book that way if it’s causing this many issues. I ended up leaving and staying at a different hotel near by. I have tried multiplied times to dispute being charged but because I did not cancel my reservation within their “24 hour cancellation policy” I am being denied a refund. I was never made aware ahead of time my room would be changed. If I would have known my room was going to be changed from a double to a single bed I would of cancelled my reservation ahead of time. I have also tried to dispute the charge with the third party website and was told it was up to the hotel to process the refund. Now I’m stuck paying for a room I never stayed in. Their customer service is terrible and would just recommend people to book else where. There is better and nicer hotels in the surrounding area. If you’re going to pay the hefty price just go somewhere else and save yourselves the headache of dealing with this hotel.

Fraudulent hotel unwilling to honor refund with 24 hour prior cancelation notice I was very disappointed with Sirtaj hotel as I tried to cancel my reservation with them over 24 hours prior to the check-in for 2 rooms and they would not honor a refund and charged me in full for both rooms. I spoke to someone at their front desk who assured me when I called that the only thing I had to do was to contact their manager or supervisor, Boris, and that they would provide me with a refund. This is fraudulent to not honor the refund and I would strongly discourage anyone from booking a reservation with this hotel. Please be aware and stay away. You've been warned.